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    cancer care liaison - Helena, MT , USA, United States - St. Peters Health

    St. Peters Health
    St. Peters Health Helena, MT , USA, United States

    6 days ago

    Default job background
    Description

    JOB SUMMARY (overview of job): This position provides indirect care in the department setting under the direction of the Director.

    Duties include but are not limited to:


    • Answering the phone,
    • Documenting appropriate correspondence in patient's EMR,
    • Compiling information to ensure accurate records,
    • Conveying clinical information on behalf of the provider only when directed to do so by provider,
    • Forwarding prescription orders or refills to the staff, as ordered and approved by the provider,
    • Managing clinic phone calls and prioritization of patient messaging through In Basket Messaging,
    • Processing incoming referrals of patients to the appropriate specialist for diagnosis or treatment
    • Monitoring incoming faxes and route to the appropriate staff for completion,
    • Assisting with completion of patient requested paperwork (i.e. FMLA, work release letters),
    • Serving as a patient advocate and assist patients in navigation along the care continuum with the goal of facilitating effective quality care and timeliness, resulting in improved patient satisfaction and outcomes,
    • Monitoring environment for compliance with continual accreditation readiness.

    EDUCATION:
    High school graduate, HiSET or GED equivalent preferred.

    LICENSE/CERTIFICATION/


    REGISTRY:
    Current American Heart Association BLS certification required.

    KNOWLEDGE/


    EXPERIENCE:

    1-2 years of Hospital Admissions or physician's office experience preferred or at minimum 1 year professional work experience required.

    Experience in customer service or scheduling departments in a healthcare setting highly preferred. Knowledge of Medical terminology preferred. Must possess interpersonal skills necessary to communicate effectively and efficiently in a courteous and considerate manner. Impeccable personal honesty, integrity and confidentiality are essential.

    Aptitudes:

    Demonstrated ability to achieve cognitive, organization and emotional maturity to deal effectively with multiple tasks, stresses, deadlines, difficult situations and/or customers.

    Demonstrated ability of interpersonal/communication skills necessary for effective, non-judgmental, and empathetic patient care and customer relations.

    Demonstrated ability to receive feedback and ability to adapt to a changing environment, which requires flexibility in scheduling and department assignments.



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