Associate Principal Resident Engineer - Berlin
2 weeks ago
Job description
Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We're a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We're looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world
About the Role:
Our Customer Experience team is seeking an Associate Principal Resident Engineer. In this role, you will serve as an onsite, customerfacing technical expert responsible for planning, deploying, and optimizing the Dragos Platform within the customer's industrial environment. You will work handson at customer facilities such as power plants, substations, manufacturing floors and refineries to install the platform, tune it to their operational needs, and ensure reliable security coverage across their ICS/OT systems. Serving as a trusted technical partner, you'll guide customers through deployment, troubleshooting, and ongoing platform adoption, enabling them to strengthen and sustain the security of their critical infrastructure. This role requires an onsite presence in Berlin, Connecticut.
Responsibilities:
- Collaborate with Dragos Sales and Solution Architect teams to understand customer use cases and success criteria.
- Partner with client teams on network architecture, sensor placement, and integrations for the deployment of new sensors; coordinate and conduct deployments.
- Partner with client teams to refine applicable use cases and Dragos platform objectives.
- Tune and optimize Dragos platform to meet defined customer objectives.
- Develop content and build foundational workflows based on client use cases and value proposition.
- Monitor the health of the Platform solution to ensure continuous Platform availability and continuously tune and optimize the Dragos Platform.
- Coordinate upgrades, patches, and other configuration changes to the Platform solution.
- Provide knowledge transfer and training to enable key stakeholders, whlie documenting processes.
- Provide troubleshooting and break/fix support for the Platform; manage escalations as needed.
- Communicate roadmap of upcoming features and content with the client and conduct new release feature walkthroughs.
- Continually solicit client feedback on feature requests and improvements.
- Coordinate and collaborate with other Dragos teams/services (eg, Intel, Threat Hunting).
- Identify opportunities for other Dragos products and services.
Qualifications:
- Must live within a reasonable commuting distance of Berlin, Connecticut.
- 5+ years of ICS/OT Cybersecurity experience.
- Networking experience including strong knowledge of IP networks, OSI model, Purdue model, and ICS protocols.
- Experience with Linux (command line), Docker, scripting languages (python, shell, etc.), SIEMs, and ELK stack.
- Experience in on-premise solutions.
- The ability to manage multiple stakeholders and projects.
- Customer-oriented and attentive to client needs, with strong interpersonal and communication skills.
- Experience with NERC-CIP is preferred.
- Willingness to travel up to 25%.
Compensation:
- Salary: $155,000
- Competitive Equity Package
- Comprehensive Benefits Plan
#LI-JF1 #LI-REMOTE
Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.
Similar jobs
We are Generac a leading energy technology company committed to powering a smarter world.Over the 60 plus years of Generac's history we've been dedicated to energy innovation.The Resident Engineer II-Engines is responsible for providing engineering input to engine manufacturing d ...
1 week ago
We are looking for a Resident Software Engineer to work in Milwaukee Wisconsin and Van Buren Township. The Resident Engineer will be responsible for the following: Be the link between the end client and Customer Product development and Manufacturing team from product award till m ...
2 weeks ago
We are seeking a Resident Engineer to work on a water/wastewater project for the City of Ashland. · The role will involve water intake for a water treatment plant in the area. · ...
1 week ago
We are seeking a Resident Engineer to work on a water/wastewater project for the City of Ashland. The role will involve water intake for a water treatment plant in the area. · Inspects daily construction activity. · Completes daily inspection reports in the applicable format. · A ...
1 month ago
We are seeking a Resident Engineer to work on a water/wastewater project for the City of Ashland. The role will involve water intake for a water treatment plant in the area. · ...
1 month ago
We are seeking a Resident Engineer to work on a water/wastewater project for the City of Ashland. · Inspects daily construction activity. · Completes daily inspection reports in the applicable format. · ...
1 month ago
+Job summary · AABB is an international company that helps various industries to be more efficient and sustainable. · +ResponsibilitiesAssist with the deployment and integration of automation and robotic systems across the facility. · Support Automation Engineers in configuring a ...
3 days ago
As a Process Engineering Intern at ABB in New Berlin, Wisconsin you will have the opportunity to gain practical experience through various projects and acquire knowledge by performing tasks as directed. · You will assist with production line optimization initiatives to improve ef ...
3 days ago
This internship will provide you with the opportunity to gain practical experience in automation engineering. · ...
2 days ago
+Job summary · This position offers the opportunity to gain practical experience through various projects and acquire knowledge by performing tasks as directed. · +ResponsibilitiesAssist with production line optimization initiatives to improve efficiency and workflow. · Support P ...
2 days ago
This Position Reports To Advanced Manufacturing Engineering Manag. · As an intern, you will have the opportunity to gain practical experience through various projects. Each day, you will acquire knowledge by performing tasks as directed. · ...
1 day ago
This is an internship opportunity at ABB in Advanced Manufacturing Engineering. · As an intern, you will gain practical experience through various projects and acquire knowledge by performing tasks as directed. · ...
2 days ago
The Plant Manager will lead the day-to-day operations of the manufacturing facility and implement strategic initiatives driven by the Division. · ...
1 week ago
This Position reports to: Senior Applications Engineering Lead. · You will have the opportunity to gain practical experience through various projects. · ...
1 week ago
This internship is with ABB and offers the opportunity to gain practical experience through various projects. The work model for the role is onsite in New Berlin, Wisconsin. · This Position Reports To Senior Applications Engineering Lead · As an intern you will have the opportuni ...
6 days ago
As an intern at ABB, you'll have the opportunity to gain practical experience through various projects and acquire knowledge by performing tasks as directed. · ...
2 weeks ago
This is an internship opportunity at ABB where you will gain practical experience through various projects and have the chance to showcase your skills by supporting ABB's operations and enhancing personal education/employment opportunities. · Drive site safety improvements throug ...
5 days ago
This internship at ABB offers practical experience through various projects while acquiring knowledge by performing tasks as directed. · ...
4 days ago
Actively analyze Key Performance Indicators for the manufacturing facility and adjust/implement lean manufacturing and quality processes and systems leveraging ITW Toolbox – 80/20, PLS, In-Lining, MRD and other related world class manufacturing improvement techniques/framework to ...
1 week ago
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone ...
18 hours ago
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone ...
19 hours ago