PBX/Reservation Agent - Palm Beach, FL

Only for registered members Palm Beach, FL, United States

1 week ago

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Job summary

The PBX/Reservation Agent at Palm House plays a vital role in delivering a seamless and personalized experience for guests from their very first interaction.

  • Handle all guest reservation inquiries received via phone, email or online channels
  • Accurately enter update and manage individual and group bookings in Opera or an equivalent reservation system
  • Communicate booking confirmations and modifications promptly to guests and relevant departments Front Office Housekeeping Sales/li>Maintain knowledge of all room types amenities packages rates promotions to upsell appropriately
  • Serve as the first point of contact for guests providing courteous professional knowledgeable service/li>
    • Serve as the first point of contact for guests providing courteous professional knowledgeable service



      Benefits

      • This position upholds the highest standards of service reflecting Forbes-level excellence in every guest interaction.


        Responsibilities


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