PBX/Reservation Agent - Palm Beach, FL
1 week ago

Job summary
The PBX/Reservation Agent at Palm House plays a vital role in delivering a seamless and personalized experience for guests from their very first interaction.
- Handle all guest reservation inquiries received via phone, email or online channels
- Accurately enter update and manage individual and group bookings in Opera or an equivalent reservation system
- Communicate booking confirmations and modifications promptly to guests and relevant departments Front Office Housekeeping Sales/li>Maintain knowledge of all room types amenities packages rates promotions to upsell appropriately
- Serve as the first point of contact for guests providing courteous professional knowledgeable service/li>
- Serve as the first point of contact for guests providing courteous professional knowledgeable service
Benefits
- This position upholds the highest standards of service reflecting Forbes-level excellence in every guest interaction.
Responsibilities
Job description
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- This position upholds the highest standards of service reflecting Forbes-level excellence in every guest interaction.
- Serve as the first point of contact for guests providing courteous professional knowledgeable service
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