Member Experience Associate - Scottsdale, United States - Valley of the Sun Jewish Community Center

Description

Job Description

Member Experience Associate

This position is a customer service position responsible for staffing the Welcome Desk and assists in providing the best Member Experience. Engage, Exceed Expectations and Excellence is what we do

RESPONSIBILITIES AND DUTIES:

• Greet all members and guests enthusiastically and professionally in person and by telephone
• Engage with all members throughout their shift
• Check in members guests according to procedures
• Accepting payments for services at POS computer
• Making reservations in Mind Body
• Answering the telephone and directing calls to the proper person
• Assist members by being knowledgeable of all departments, services, community/campus programs and events
• Keep membership director abreast of all customer service issues and concerns
• Give tours and process membership applications
• Additionally, any responsibility that would be required to maintain effective member relations; issuing photo ID cards, addressing membership inquiries, keeping surrounding area organized and other duties as assigned

Job Types: Full-time, Part-time

Salary: $ $19.00 per hour

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

Education:

• High school or equivalent (Preferred)