Maitre D' - Charleston, United States - Relais & Châteaux

Description

• Guest Relations:
  • Greet guests with warmth and sophistication, ensuring a memorable first impression.
  • Manage reservations and seating arrangements to optimize the dining experience.
• Front-of-House Operations:
  • Oversee the flow of service, coordinating between the kitchen and the dining room.
  • Ensure the restaurant is set up to the highest standards of cleanliness and aesthetics.
• Staff Leadership:
  • Lead, train, and motivate the front-of-house staff to deliver impeccable service.
  • Conduct pre-shift meetings to communicate special instructions and menu changes.
• Customer Service:
  • Anticipate and address guests' needs, ensuring a seamless dining experience.
  • Handle guest inquiries, feedback, and concerns with professionalism and grace.
• Wine and Menu Knowledge:
  • Have a comprehensive understanding of the menu and wine list.
  • Assist guests with menu selections and provide recommendations.
• Problem Resolution:
  • Resolve any issues that may arise during service promptly and diplomatically.
  • Collaborate with the kitchen and waitstaff to address guest preferences and dietary restrictions.

• Proven experience as a Maitre D' or in a similar role within a fine dining establishment.
• Strong knowledge of fine dining etiquette, menu offerings, and wine service.
• Exceptional communication and interpersonal skills.
• Impeccable grooming and presentation.
• Ability to remain calm and composed under pressure.

• Degree in Hospitality Management or a related field (preferred).