Retail Sales Team Lead-Starcrest Store - San Antonio, United States - The Soccer Factory

Description

Retail Sales Floor LeadJob Summary:

As a Retail Sales Floor Lead, you will play a pivotal role in driving our store's sales by providing exceptional customer service, maintaining an organized sales floor, and leading by example.

You will oversee the sales floor operations, manage a team of sales associates, and ensure customers have a positive shopping experience.

Your leadership skills and retail expertise will contribute to our store meeting its sales targets and operational goals.


Key Responsibilities:
Sales and Customer ServiceDrive sales by engaging with customers, understanding their needs, and providing personalized solutions.
Ensure a high level of customer satisfaction by delivering exceptional service and resolving customer issues promptly.

Train and motivate sales associates to improve sales techniques and customer interaction.perational ManagementOversee the visual merchandising of the sales floor, ensuring it is well-organized and visually appealing.

Coordinate with the inventory team to ensure stock levels are maintained and accurately reflected on the sales floor.
Implement and enforce store policies and procedures to maintain operational efficiency.
Collaborate with the Store Manager and other department leads to achieve overall store objectives.
Customer ExperienceEnsure the sales floor is clean, safe, and inviting for customers.
Address and escalate customer feedback to the Store Manager as necessary.
Stay informed about new products, services, and promotional activities to accurately inform customers.


Qualifications:
High school diploma or equivalent.
Previous retail sales experience, with at least 1 year in a supervisory or leadership role.
Strong leadership and people management skills.
Excellent communication and interpersonal skills.
Ability to work flexible hours, including evenings, weekends, and holidays.
Proven ability to meet sales targets and manage operational tasks.
Knowledge of retail management systems and procedures.


Physical Requirements:
Ability to stand and walk for extended periods.
Ability to lift and move merchandise up to 50 lbs.


What We Offer:
Competitive salary and performance bonuses.
Employee discounts and perks.
Opportunities for professional growth and development.
A dynamic and supportive team environment.