Receptionist / Administrative CSR - Glendale, United States - RSI

Description

The receptionist position is the first impression of RSI Enterprises Inc, and handles all incoming calls, mail/correspondence, filing, and incoming/outgoing faxes. The receptionist is also responsible for daily reports and other administrative duties.

This is a Monday-Friday 8a-5p schedule position.

Tasks and Responsibilities:

• Retrieve all voicemails left on the main RSI voicemail and direct them accordingly
• Answer all incoming calls and direct to the proper party for resolution
• Greet and assist all visitors to RSI
• Process all incoming payments and pass to cash poster
• Open, notate, copy, and file all incoming mail and correspondence
• Process all outgoing mail
• Create client and productivity reports
• Retrieve/Fax, notate and file all incoming and outgoing faxes
• Input new business referrals into CUBS or into Excel
• Process all bankruptcy notifications
• Other administrative duties as dictated by the needs of the business

Requirements

Education/Experience/Skills Required:

Education

• High school diploma or GED equivalent.

Skills

• Basic Microsoft Office knowledge
• Accurately process 30 WPM
• The ability to Multitask
• Excellent customer service
• Practice effective written and oral communication

Functional Experience

• Office administration
• Customer service
• Organization and time management
• Filing
• Familiar with HIPAA & FDCPA laws and regulations

Attributes:

• Dependable
• Pleasant demeanor
• Patience
• Effective listening skills
• Organized and the ability to multitask
• Fast learner and the ability to troubleshoot
• Properly handle highly confidential information

Physical Requirements:

While performing the duties of this job, the employee is frequently required to use their hands to type; regularly required to sit for extended periods of time, talk, hear and read; occasionally required to walk and reach with hands and arms. The employee is occasionally required to lift and/or move up to 25 pounds. Special vision requirements for this job include close vision and ability to adjust focus. The noise level in the work environment is usually moderate. This position may require some reimbursable travel.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.