Veterinary Customer Service Representative - Lansing, MI

Job summary

Be the Friendly Face of Our Veterinary Practice Jolly Road Veterinary Hospital is looking for a warm, organized, and enthusiastic Veterinary Receptionist to join our front desk team As the first point of contact for our clients, you'll play a key role in providing an exceptional experience for pets and their people.

Responsibilities

• Greet clients and their pets with a smile and a caring attitude.
• Answer phone calls, schedule appointments, and manage reminders.
• Manage the emails and the voicemails left by clients.
• Check clients in and out efficiently while maintaining accuracy in billing.
• Communicate clearly with clients about their pet's care, services, and follow-ups.
• Maintain client and patient records with attention to detail.
• Support the veterinary team with light administrative duties and ensure a clean, welcoming lobby.

Qualifications

• Prior customer service or receptionist experience is ideal (veterinary education/knowledge is a plus).
• Excellent communication and organizational skills.
• Comfortable working with animals and their owners in sometimes emotional or urgent situations.
• Ability to multitask and remain calm under pressure.
• Proficient with computers and phone systems.
• Team player with a positive attitude and strong work ethic.

Job description