Front Desk Supervisor - Laughlin, United States - Avi Resort and Casino

Description

About the Organization
It is the intent of the Avi Resort and Casino, a wholly owned subsidiary of the Fort Mojave Indian Tribe, to abide by applicable Federal Equal Employment Opportunity laws consistent with Indian Preference Laws and in conformity with the Fort Mojave Tribal Employment Rights and Ordinances.

All applicants are considered on the basis of their ability to do the job without regard to individual race, religion, color, sex, age, national origin, political affiliation or physical, mental or emotional disabilities or veteran status. All statements contained herein are true to the best of my knowledge. I understand that misrepresentation, omission of facts or falsification of the application will render the application void, or if hired, may result in immediate termination of employment.

Description

Summary:

Responsible for assisting with the day to day operation and direct supervision of assigned activities within the Front Desk department. Oversee overall department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or employee challenges.

Essential Functions and Responsibilities:

• Assist with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned
• Provide check-in, check-out, and reservation service to all guests and callers.
• Answer all telephones at Front Desk and route calls and/or provide assistance and information to all callers.
• Promote the hotel/casino and all of its services and facilities while maximizing occupancy and ADR.
• Process daily reports, reconciliations, journals, etc.
• Check Bus Groups in and make keys as needed
• Assist in the preparation of commissions for OTA and Travel Agents.
• Handle guest complaints
• Provide outstanding customer service in a timely manner to both guests and fellow team members
• Performs other duties as assigned

Position Requirements

Qualifications

• Minimum of one (1) year of Front Office Supervisory or related experience
• Knowledge of Microsoft Office Suite (all software components), payroll, and hotel information systems (LMS)
• The primary language spoken is English; ability to read, write, understand and speak English.
• Strong interpersonal skills
• Must be at least 21 years of age
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• Food Handler

Physical Requirements

• Frequently required to stand for long periods
• Use hands to hold tools utilized for position
• Reach with hands and arms
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• Occasionally lift up to 25 pounds

Work Environment Potential Conditions

The work environment is characterized as a hotel/casino setting requiring multi-tasking, where computers and standard office equipment will be supplied and used as a part of the job. The noise level in the work environment is usually moderate to loud requiring service to guests who may be smoking and/or drinking alcohol. The work environment is a smoking environment in the building.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

Number of Openings
1

Position Status
Full Time

Exempt/Non-Exempt
Exempt

Open Date
4/11/2024

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.