Manager, CRM - Austin

Only for registered members Austin, United States

1 month ago

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Job summary We are seeking a strategic outcome-focused Manager of CRM and Reporting Platforms to lead a cross-functional team of CRM developers Product Managers and Reporting Analysts This person will be responsible for managing people aligning priorities with business stakeholders and driving the maturity of the Microsoft Dynamics 365 and enterprise reporting platforms As a primary partner to the Sales Operations team you will ensure that our CRM and reporting capabilities are optimized for scale aligned with business goals and delivering measurable value Responsibilities Lead mentor and develop a team of CRM developers Product Managers and Reporting Analysts through coaching building team capability and continuous improvement Develop drive the product development service roadmap in support of the Global Client Group department Ensure alignment on priorities to achieve firm department objectives Manage vendor relationships software licenses consultant contracts monitor associated financial commitments Communicate across technical non-technical audiences ensuring clarity on priorities trade-offs timelines Oversee design enhancementof CRMsolutions withinMicrosoftDynamics Focuson professionaldevelopmentandcontinuousimprovementbyidentifyingskillgapsseekingfeedbackpursuinglearningopportunities IdentifyandpursueopportunitiesitoimproveROIanddrivedeliverythroughtheTeamwhileprovidingclearprogressupdatestoLeadership Maintainastrongorientationtowardbusinessoutcomesensuringthateveryinitiativedrivesscalablevalue ratherthanjustactivity Leavedata toguidedecisionsusingOKRs KPIsandothermetricsalignteameffortswithbusinessoutcomes
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