Desktop Services Manager - Stamford, United States - Gotham Technology Group

Description

Title Desktop Services Manager

Duration: 3-6 Month contract to hire

Location: onsite 3 days a week in one of the following locations (either Stamford, CT; Southington, CT; or Waterbury, CT)

Salary upon conversion 150k

Industry: Banking

Responsibilities:

Manage a team of desktop support engineers, technicians, and analysts.

Develop and implement desktop support policies, procedures, and best practices to ensure efficient and effective service delivery.

Oversee the installation, configuration, and maintenance of end user compute, including hardware, software, and maintenance.

Coordinate with other IT teams to resolve complex technical issues and escalate tickets as needed.

Monitor and analyze desktop performance metrics, identifying areas for improvement and implementing solutions to enhance productivity and user satisfaction.

Develop and maintain documentation for desktop systems, including standard operating procedures and troubleshooting guides.

Manage desktop security measures, including antivirus software, encryption protocols, and access controls.

Stay informed about emerging technologies and industry trends to recommend enhancements and upgrades to desktop systems.

Collaborate with stakeholders to understand their desktop computing needs and provide solutions that align with organizational goals.

Develop and manage the desktop support budget, including forecasting expenses and optimizing resource allocation.

Qualifications:

Proven experience in desktop support or a similar technical role, with at least 5 years of experience in a leadership or managerial position.

Strong technical knowledge of desktop operating systems (e.g., Windows, macOS, Linux), hardware components, and software applications.

Excellent communication and interpersonal skills, with the ability to interact with users at all levels of the organization.

Demonstrated problem-solving abilities and a customer-focused mindset.

Experience with IT service management tools (e.g., ServiceNow, Remedy) and remote desktop support technologies.

Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.