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Digital Banking Specialist - Silver Spring, United States - Eagle Bancorp Inc
Description
OverviewWe are a values driven organization putting
Relationships FIRST . EagleBank is focused on being
Flexible, Involved, Responsive, Strong , and
Trusted .
By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our community.
EagleBank (NASDAQ - EGBN) was founded to meet the financial needs of local business owners in Maryland, Washington DC, and Northern Virginia.
With genuine connections, we provide custom financial solutions, local decision-making, and a deeply-rooted dedication to the community.EagleBank is committed to being a workplace of inclusion, equity, respect, and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing.
Throughout your EagleBank career, our commitment is to provide you with a variety of competitive benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.
Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education.With features including wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships.
We understand the need to be creative and flexible when it comes to telecommuting and other alternative work arrangements.This position is eligible for our hybrid remote work program which allows employees to work remotely two days a week.
This position has flexibility in choosing which two days, in addition to Wednesday, will be worked in the Silver Springs, MD office.
Responsibilities
The Digital Banking Specialist is responsible for completing various activities such as setups, troubleshooting, research and day-to-day support of all Digital Channel products including, but not limited to, online banking, mobile banking, mobile deposit, remote deposit, ACH and ATM/VISA debit cards.
The specialist assesses digital banking needs to deliver a seamless service experience which strengthens customer relationships.
MAJOR DUTIES AND RESPONSIBILITIES
:
Provides accurate and efficient servicing, implementation and technical support of all Digital Banking products and ensures all new product implementations, internal and external questions are handled timely while consistently incorporating risk mitigation best practices.
Liaise with customers and bank staff to ensure the implementation of services, training of end users, and promotion of the features and benefits of bank products and services are being effectively communicated.
Provides phone and email support to internal and external customers resolving complex, in-depth issues often requiring lengthy calls or emails.
Processes digital banking requests and applications, ensuring proper procedures are followed to minimize losses to the Bank and its customers, while maintaining our high quality service standards.
Responds to and resolves calls escalated from the internal Customer Care Center.Maintains department files and records.
Monitors daily reports for accuracy, ensure all work processed is in compliance with departmental procedures and take appropriate action where needed or escalates timely; pulls reports and performs manual clean-up of data.
Provides Digital Banking support to EagleBank employees as they service customers Digital Banking needs, including hardware and software troubleshooting and diagnosis.
Communicates with 3rd party vendors to set up customers or resolve their issues.Qualifications
Requirements:
High School diploma or equivalent.
2 years of experience in branch banking.
3 years of customer service experience.
Experience with a core banking system, FIS products preferred.
General knowledge of banking products including digital banking
General knowledge of MS Office; proficient in Word and Excel.
Working knowledge of computers, smartphones, tablets, operating systems, software and other technologies and ability to troubleshoot related issues.
Ability to enter information quickly and accurately while juggling other tasks.
Preferences
:
Call center experience.
Don't meet all the requirements? We encourage you to still apply if you think you are the right person to join our community.
We are always interested connecting with people inspired by our mission and values.If you aren't hired for this position, your resume will remain available for the next year and might be considered for future openings.
Note:You can update your resume as often as needed.
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