- Knowledge of Autodesk manufacturing design processes.
- Business Process Automation experience preferred.
- Relevant work experience within a Microsoft environment.
- Experience with Fusion, Mechanical, Electrical and/or CNC would be a plus.
- Demonstrated strong interpersonal communication, presentation, organization, and self-discipline.
- Initiative, with strong analytical and problem-solving skills.
- Strong business acumen, high energy, self-motivated and able to work under pressure.
- Ability to work independently and manage multiple priorities.
- Bachelors or associate degree and/or equivalent experience.
- Health Savings Account with Employer Matching Contribution
- Limited Purpose FSA Account
- Medical Flexible Spending Account
- Dependent Care Assistance Plan
- Short & Long-Term Disability
- Wellness Programs
- Employee Assistance Program
- Group Term Life Insurance
- Voluntary Life Insurance
- Paid Holidays
- Vacation and Sick Leave 401(k) with company match
- Tuition Reimbursement
- Service Awards
- Employee Referral Bonus ProgramVisit us at for more information._
We celebrate employment equity and diversity We encourage applications from all qualified individuals and do not discriminate based on disability, race, ethnicity, religion, gender, sexual orientation, age, veteran status, or any other basis protected under federal, state, provincial or local laws.
__We are committed to providing reasonable accommodations for persons with disabilities. If you require reasonable accommodation during the application process, we will work with you to meet your needs.__We thank all applicants in advance for their interest, but only those applicants who are to be considered will be contacted.
_
_Must be authorized to work in the U.S for any employer without company sponsorship._ _There is no deadline to apply as Rand accepts applications on an ongoing basis._#J-18808-Ljbffr
Technical Support Specialist - Warminster, United States - Rand Worldwide
Description
Job DescriptionWe are currently searching for a Technical Support Specialist, experienced with Civil 3D and MAP3D in a Microsoft environment, to provide support and solutions to our clients.
This role is a vital part of the Solution Center team and involves talking to clients about their Autodesk software issues and researching problems, testing them in our environment and giving them the best possible solution.
Your responsibilities will include:
To troubleshoot, research and provide support and solutions to our clients related to Civil3D and MAP3D software in a Microsoft environment while ensuring a high degree of customer satisfaction.
Documenting support cases in Salesforce.
Developing company intellectual property, such as blogs, white papers, etc.
Developing strong interpersonal relationships with external, as well as internal clients.
Working in conjunction with the Technical and Sales teams to recommend solutions related to the AEC industries in a rapidly evolving environment.
Adhering to the utmost of business ethics to ensure that IMAGINiT maintains its respected image.Qualifications:
QualificationsQualifications3+ years of work experience with Civil3D and MAP3D software.3+ years of support experience with Civil3D and MAP3D software, or relevant experience.
Business Process Automation experience preferred.
Relevant work experience within a Microsoft environment.
Experience with ArcGIS and/or ESRI would be a plus.
Demonstrated strong interpersonal communication, presentation, organization, and self-discipline.
Initiative, with strong analytical and problem-solving skills.
Strong business acumen, high energy, self-motivated and able to work under pressure.
Ability to work independently and manage multiple priorities.
Bachelors or associate degree and/or equivalent experience.
Additional InformationCompensationBase Salary $70,000USD - $90,000 USD Based upon experienceBenefitsHealth, Dental, and VisionHealthcare Spending Account (HCSA)
Short- and Long-Term DisabilityEmployer Provided:
Life & Dependent Life Insurance and AD&D Insurance
Voluntary Benefits:
Personal Life and Personal Critical Illness InsuranceRegistered Retirement Savings Plan (RRSP) with company matchWellness ProgramsPaid HolidaysVacation and Sick LeaveTuition ReimbursementService AwardsEmployee Referral Bonus ProgramVisit us at for more information.
We celebrate employment equity and diversity We encourage applications from all qualified individuals and do not discriminate based on disability, race, ethnicity, religion, gender, sexual orientation, age, veteran status, or any other basis protected under federal, state, provincial or local laws.
We are committed to providing reasonable accommodations for persons with disabilities. If you require reasonable accommodation during the application process, we will work with you to meet your needs.We thank all applicants in advance for their interest, but only those applicants who are to be considered will be contacted.
Must be authorized to work in the United States for any employer without company sponsorship.IND456Qualifications* 3+ years of work experience with Inventor and Vault software.* 3+ years of support experience with Inventor and Vault software, or relevant experience.
Compensation Base Salary $70,000USD - $90,000 USD Based upon experience
Benefits Health, Dental, and Vision