Help Desk Tier II Technician - Bethesda - Connsci

    Connsci
    Connsci Bethesda

    1 day ago

    Description

    We're seeking a Help Desk Technician to join our team at Connsci.

    About the Role

    This individual will work closely with one of our clients, supporting recurring business operations and special projects. Responsibilities include:

    • Organizing daily technical support for organizations with diverse requirements
    • Troubleshooting common network issues and hardware/software problems using diagnostic tools
    • Testing new systems and packages before deployment
    • Managing help desk ticket queues, creating and resolving tickets as needed

    Areas of support include computer device deployment, applications, user accounts, print services, asset inventory management,
    desktop diagnostics/troubleshooting/mobility device assignment/setup/setup/diagnostics/trouble shooting.


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