Senior Developer - Virginia Beach - PLANIT Group

    PLANIT Group
    PLANIT Group Virginia Beach

    6 days ago

    Description
    Senior Developer - Oracle Service Cloud
    FTE, Salary, Bonus, and Benefits
    Remote, w/some travel
    US Citizen
    Job Description:
    • Engage with clients and utilize best practices to address business needs:
    • Serve as the Senior Developer for OSvC
    • Responsible for technical features and stories
    • Analyze the impacts of work being performed and recommend solution improvements.
    • Facilitate and lead work groups or demos and work productively with a wide range of people.
    • Prepare, write, and review system documentation.
    • Continually assess, document, and analyze client gains in efficiency and effectiveness and recommend best practices.
    • Provide decision support and have ownership of customer information analysis, ad hoc reporting and business success measurements.
    • Analyze agent and system efficiency to identify performance gaps.
    • Create custom reports and dashboards as needed.
    • Update mobile applications for both iOS and Android utilizing Oracle Mobile Application Framework (Oracle MAF)
    • Perform application administration functions such as user profile management, permissions, data rules, configuration changes, and activation of new features.
    Qualifications for success:
    • 10+ years of OSvC Developer experience including Oracle APIs
    • Agent Desktop, Workspaces & Workflows, CPM, Agent Scripting, Knowledge Management, Rules, UI customization, Analytics, Custom Objects, ROQL
    • Experience defining and completing add-ins and custom developments leveraging the OSvC framework (.net/JavaScript)
    • Experience Solutioning in Oracle Service Cloud architecture layers- specifically OIA, OSVC, and UI/UX layers (Widget Framework).
    • Knowledge of Oracle Policy Automation (Intelligent Automation), Oracle Knowledge Advanced, Social Relationship Management and Oracle Mobile service cloud and Chat Bot
    • Extending, customizing, and developing Oracle Service cloud Widgets (Chat, Knowledge, Email etc.)
    • Technical experience in configuring Oracle/RightNow CX components and Business rules
    • Experience integrating OSvC into COTS platforms
    • Extensive experience integrating OSvC into Cloud telephony platforms between voice systems, digital channels, and CRM - such as Genesys, IVR technologies, SMS channel, and CTI toolbar options
    • Lead the identification, development, and documentation of business requirements/processes, solution design, delivery, testing and training.
    • Perform root cause analysis and troubleshooting of technical issues
    • Experience working across the business and communicating with stake holders of all levels
    • Solutioning end-end implementations involving multiple systems.
    • Integration leveraging SOAP/REST APIs in the context of Oracle Service Cloud (RightNow CX)
    • Should have experience handling complex UI customization, Complex integrations and Data Migration
    • Knowledge of integrations with other systems using middleware
    • Knowledge of Oracle Mobile Application Framework (Oracle MAF) would be a plus
    • End to End implementation of at least 3 project would be a plus
    • Oracle Service Cloud-certified would-be a plus.

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