- Create customer satisfaction and loyalty by delivering an exceptional guest experience
- Attain in-depth knowledge of all products, services, warranties, and maintenance concerns
- Stay updated through training sessions and vendor publications
- Abide by the Big O Tire policies and procedures
- Support other sales or service team members as necessary to exceed customer expectations
- Contribute to maintaining the building and surrounding areas' appearance and cleanliness
- Aid in the receipt or transfer of goods, as well as inventory maintenance such as unloading trucks and stocking warehouses
- Manage showroom merchandise
- Follow all safety protocols as per policy and procedures
- Sell tires and address service-related requirements
- Minimum of 1 year in tire & auto service sales
- Robust auto service & tire sales knowledge
- Strong leadership skills and team-building capabilities
- Exceptional customer service and communication abilities
- Effective organizational skills
- Proficiency in preventive maintenance sales
- Maintain a professional appearance consistently
- Demonstrate problem-solving skills and self-starting attitude
- Adept at multitasking
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Service Advisor - Renton, United States - Big O Tires
Description
**Big O Tires** is on a mission to become the top tire and auto service retailer in every community, all while creating a fantastic workplace at Big O Tires. We provide competitive benefits, paid time off, a family-friendly work environment, and everything you need to reach success. Become a part of our team today!
POSITION SUMMARY
Join us as an **Automotive Service Advisor** at Big O Tires, where your focus will be on elevating the customer experience, fostering loyalty, and driving sales to the maximum. If you bring a background in service sales, a solid sales track record, and are dedicated to delivering top-notch service to our guests, then we want to chat with you. The role thrives in a high-volume, fast-paced setting that demands multitasking, a friendly and professional attitude, coupled with exceptional customer service and communication skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Compensation: $24.00 per hour
From addressing flat tires and oil changes to rotor resurfacing and diagnosing that mysterious clunking sound in your vehicle, there's a myriad of challenges that **Big O Tires** can resolve. Fortunately, at Big O Tires, we have the solutions to all these issues. For over five decades, our customers have placed their trust in us to provide honest answers and dependable service. Offering a wide array of diagnostic, repair, and routine maintenance services, all supported by one of the most robust national service warranties in the industry.
Most **Big O Tires** locations are owned and operated independently by franchisees, with each franchisee having autonomy over staffing and hiring decisions for their specific establishment(s). Nonetheless, the **Big O** franchisees are frequently seeking fresh faces with the requisite experience and passion to cater to the needs of Big O Tires store clients.
This franchise operates independently and is managed by a franchisee. Your application will be directed to the franchisee, with all hiring determinations being carried out by the management of this franchisee. For any inquiries regarding employment at this franchisee, please communicate directly with the franchise location, and not with **Big O Tires Corporate**.
