- This job description does not, nor is it intended to represent an exhaustive listing of all duties, tasks or responsibilities for the position listed. Based upon individual experience and team work load, responsibilities are assigned in varying degrees.
OT Network Support Engineer - Atlanta, United States - Datum Software
Description
Title:
OT Network Support Engineer
Location:
Atlanta, GA
Purpose:
The OT (Operational Technology) Network Support Engineer is responsible for providing second-level support, change management, documentation, network device management and equipment lifecycle management for the network infrastructure on our operational real-time data networks.
General Job Responsibilities:
Responsible for providing second-level support of network equipment on Southern Company's operational networks.
Responsible for creating change cases and completing the work specified in change cases in compliance with required change management procedures.
Responsible for developing and participation in the successful completion of Specialized Infrastructure team initiatives and Technology Organization initiatives.
Job Requirements:
Basic knowledge of telecommunications systems and data network systems including
IP addressing and naming (DNS, DHCP), Internet, Firewalls, Virtual Private Networks (VPNs), LAN switching, Core Network switching and network routing protocols including OSPF and BGP.
Ability to perform end-to-end troubleshooting of data networks.
Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments.
Effective oral and written communications skills with the ability to convey complex technical issues in business terms.
General Understanding of Real-Time SCADA systems is a plus.
Experience with CheckPoint or Palo Alto Firewalls is a plus.
Advanced network troubleshooting and network protocol analysis (e.g. WireShark) skills are a plus.
Knowledge of Network Management systems, e.g. MicroFocus Network Administator, is a plus.
Ability to develop scripts to automate network management tasks on Cisco routers and switches is a plus.
Competencies:
Self-motivated with the ability to effectively prioritize work assignments.
Ability to manage multiple project responsibilities simultaneously.
Ability to work in a team atmosphere.
Ability to provide and accept feedback.
Ability to build relationships, to communicate and work with management, vendors, and other internal and external groups and customers and exhibit positive influence at all levels.
Education / Experience:
Minimum 3-5 years of Data Network Experience with Cisco Routing/Switching and firewalls.
A Bachelors or Associates degree in Engineering, Information Systems, Networking or a related technology is preferred.
Cisco certifications are a plus.
Physical Demands / Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee and those an employee may encounter while performing essential functions of this job.
Work is generally sedentary.
However, physical effort is regularly required for handling and installing network equipment. Tasks do not expose employee to physically unpleasant or hazardous conditions.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.