- Coaches clinic staff to ensure consistent, empathetic, and customer service-oriented responses to patient needs and throughout the patient experience.
- Plays an active role in the training and onboarding of new team members.
- Familiar with Company processes and procedures and develops standards for execution of these within the clinic environment.
- Provides regular coaching on customer service, attendance, and basic performance to clinic staff through regular one-on-one meetings. For more complex employee relations issues, escalates to Regional Leadership and HR Business Partner.
- Ensures patient experience best practices are followed by all teammates.
- Maintains a positive, can-do attitude to achieve positive and trustworthy relationships across all levels of the organization (including providers) to improve work relationships, build morale, and increase productivity and retention.
- Effectively manages patient scheduling to achieve access to care and preferred provider utilization.
- Reviews and approves staff time cards to ensure accuracy with hours worked.
- Assists and provides guidance to clinic staff to ensure timely response and resolution of patient/family complaints. Escalates sensitive and/or unresolvable customer service issues to Regional Leadership.
- Helps ensure proper supplies are stocked and are out of patient view and exam rooms.
- Consistently demonstrates Epiphany's Core Values, contributing to a team-based, collaborative culture.
- Maintains consistent, reliable and on-site attendance to support the team and deliver on patient/business needs. Willing to adjust personal availability according to volume changes and activity surges as needed.
- Ensures front and back office team adheres to compliance standards, safeguards PHI and financial information, maintains HIPAA confidentiality, and upholds privacy and security standards.
- Fully complies with OSHA workplace safety regulations.
- Other duties as assigned.
- At least one (1) year of experience in a healthcare-related customer service role.
- High school diploma or above, required.
- Prior Medical Assistant or nursing experience preferred but not required. Committed to stay updated on Medical Assistant Training.
- Prior experience with EMA by Modernizing Medicine desired, but not required.
- Basic understanding and experience working with Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Completion of Epiphany Clinical and Front Office Preceptor training programs within 30-days of hire.
- Completion of Rising Suns leadership development program within 12 months of hire.
-
Team Leader
3 weeks ago
Yobalia Dallas, United States". · | · | · Team Leader (sector logstico) · ** Team Leader (sector logstico)** · Descripcin de la oferta · Publicada el: · 26/12/ :50h · Ubicacin: · Barcelona · Categora: Compras, logstica y almacn · (Almacn) · Vacantes: 1 · Nivel: Mando intermedio · - Cumplir con los ...
-
Team Leader
3 weeks ago
Larioja Dallas, United StatesTeam Leader - Electromecnico · **Team Leader - Electromecnico Barcelona** · Ref: · Barcelona · Hace 19 horas (Actualizada) · 4 inscritos · Jornada Completa - Contrato Indefinido - Retribucin sin especificar - No se requiere experiencia · Empresa **Page Personnel** · Empre ...
-
Team Leader
3 weeks ago
Yobalia Dallas, United States". · | | Team Leader (sector logstico) ** Team Leader (sector logstico)** · Descripcin de la oferta Publicada el: 26/12/ :50h Ubicacin: Barcelona Categora: Compras, logstica y almacn (Almacn) Vacantes: 1 Nivel: Mando intermedio · Cumplir con los estndares de calidad indicados ...
-
Software Team Leader
1 week ago
Larioja Dallas, United StatesSoftware Team Leader - Valls Occidental · **Software Team Leader - Valls Occidental Barcelona** · Ref: · Barcelona · Hace 14 horas (Actualizada) · 0 inscritos · Jornada Completa - Contrato Indefinido - Retribucin sin especificar - No se requiere experiencia · Empresa multi ...
-
Team Leader
3 weeks ago
Larioja Dallas, United States· Team Leader - Electromecnico · **Team Leader - Electromecnico Barcelona** · * Ref: · * · Barcelona · * · Hace 19 horas (Actualizada) · * 4 · inscritos · Jornada Completa - Contrato Indefinido - Retribucin sin especificar - No se requiere experiencia · Empresa · **Page Per ...
-
Project Team Leader
4 days ago
PuroClean Restoration Specialists of Frisco Frisco, United StatesJob Description · Job DescriptionProject Team Leader · Company and Culture: · PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in ...
-
Team leader French
3 weeks ago
Sunrise Communications AG Allen, United States**Team leader French (f/m) 100% - Lisbon, Portugal** · Les tlcommunications sont sans aucun doute l'un des secteurs les plus dynamiques au monde et Sunrise est l'un des endroits les plus passionnants de ce secteur. Sunrise, la plus grande entreprise de tlcommunications indpendan ...
-
Executive Team Leader General Merchandise
2 weeks ago
Target Frisco, United States**Executive Team Leader General Merchandise (Assistant Manager GM) - Frisco, TX** · % buffered00:00 00:00 **Transcript**Hi, my name's Ryan. I'm an executive team lead here at Target. I would have to say that career growth here can be extremely fast. It's based on results. So if ...
-
Simulation of Team Leader"
3 weeks ago
Spectrum Innovations Dallas, United StatesAbout Voith Group · The Voith Group is a globally operating technology company. With its broad portfolio of systems, products, services, and digital applications, Voith sets standards in the energy, paper, raw materials, and transport & automotive markets. Founded in 1867, Voith ...
-
Team Leader
2 weeks ago
Schlotzsky's Dallas, United States Full timeThe Team Leader pay rate is $13-$16 per hour determined by availability, previous work experience, and store sales volume. · Our goal is to have the strongest fast-casual management team in the industry. We have an incredible team already in place and want to add even more talent ...
-
Team Leader
2 weeks ago
Hawaiian Bros Stine Texas Hurst, United States Part timeLate Night Shifts Available · At Hawaiian Bros, we embody the Aloha spirit so we can help inspire our guests to do the same. That means ensuring a healthy work-life balance that lets you live in harmony with others and the natural world. As a company, we strive to act with honor, ...
-
Team Leader
4 days ago
kelly cook - State Farm Agent Plano, United StatesJob Description · Job DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Team Leader - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow throu ...
-
Team Leader
1 week ago
TMD Staffing Lewisville, United StatesJob Description · Job DescriptionJob Order #53943 · Branch: 68 · TMD Staffing is looking to hire a Team Leader in the Lewisville area · WORK ENVIRONMENT · In-Person · RESPONSIBILITIES · Lead and manage a team of employees, providing direction, coaching, and support to help them ...
-
Team Leader
3 weeks ago
Bedford Borough Council Bedford, United StatesTeam Leader (Reablement Team) **Vacancy Details** · ** Category** · Care/Support Work - Adult Social Care · ** Job Title** · Team Leader (Reablement Team) · ** Grade** · BBU06 · ** Salary Range ( pro rata for part time roles)** · BBU06 20, ,748 · ** Contract Type** · Pa ...
-
Team Leader
3 weeks ago
FEAST Enterprises LLC Irving, United StatesFeast Enterprises Cypress Waters Blvd. [Restaurant Shift Supervisor] As a Team Leader at Feast Enterprises, you'll: Be responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience; Supervis ...
-
Team Leader
4 weeks ago
Jenis Splendid Ice Creams LLC. Dallas, United StatesJob Description · Job DescriptionIn Dallas, our Team Jeni's Team Leaders have the opportunity to earn an average of $19.08 per hour* · *This is an estimate of hourly earnings. It is based on the 2024 base pay rate, plus 2023's hourly tip average. 2024 actual customer tips may var ...
-
Team Leader
2 weeks ago
Jeni's Splendid Ice Creams Dallas, United StatesJob Description · Job Description · In Dallas, our Team Jeni's Team Leaders have the opportunity to earn an average of $19.08 per hour* · *This is an estimate of hourly earnings. It is based on the 2024 base pay rate, plus 2023's hourly tip average. 2024 actual customer tips ma ...
-
Team Leader
3 weeks ago
FEAST Enterprises LLC Grapevine, United StatesFeast Enterprises William Tate ave [Restaurant Shift Supervisor] As a Team Leader at Feast Enterprises, you'll: Be responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience; Supervise an ...
-
Team Leader
4 weeks ago
Landscape Structures Dallas, United StatesJob Description · Job DescriptionPosition Summary · Supports the production manager with the day to day management of a section within the Manufacturing function. Provides leadership support to the team, monitoring any issues, and ensuring production targets and quality standard ...
-
Team Leader
3 weeks ago
Gig Dallas, United StatesAs one of the Nation's most prestigious marketing firms, the demand from our clients is higher than ever. Steering away from tradition, our approach to implement cost-effective promotional strategies gets results. We are rapidly expanding, and in need of individuals who are willi ...
Team Leader - Frisco, United States - Epiphany Dermatology
Description
Job Description
Job DescriptionAre you looking for an incredible opportunity to join a dynamic, fast-growing dermatology services company? Epiphany Dermatology, headquartered in Austin, TX, is on a mission to improve access to dermatology services and provide exceptional patient care in underserved markets across the U.S.
We are looking for a service-oriented, motivated individual to join us as Team Leader to accomplish this mission. Our rapidly growing company has grown from a single location in 2015 to extensive operations spanning nearly 90 dermatology clinics across 13 states and counting including Arizona, Colorado, Georgia, Iowa, Kansas, Minnesota, Missouri, Montana, New Mexico, Oklahoma, South Carolina, Texas, and Wyoming with plans to triple our footprint over the next 4-5 years.
Our employees are the key to our success and we're proud to offer eligible employees great benefits (many at no cost), perks like free skin care, generous time off plans, the opportunity for growth, and the chance to be part of a purpose-driven organization taking patient care to the next level.
We are excited to grow our team with individuals who are as passionate about our patients as we are and invest a lot of time and energy in our employees' development because we believe being a part of the Epiphany team is a career opportunity—not just another job.
If you are interested in joining this mission-driven team, please consider applying today
What we are looking for:
The Team Leader is a developmental leadership position designed to provide a career development opportunity for staff members who meet the qualifications of the Clinic Supervisor position; however, have not had prior management experience. This role is designed to be developmental in nature, and employees will be in the position for a period of 12-24 months prior to being considered for promotion into a Clinic Supervisor position. In order to ensure proper development, only one (1) Team Leader may be supervised by an Assistant/Regional Manager at any given time.
Job Summary: The Team Leader provides onsite job-specific coaching, guidance, and training to clinic staff to ensure that patients receive the highest quality healthcare services possible. As Team Leader you are the point of contact in a single clinic location and help to ensure staff are trained on the day-to-day responsibilities of clinic positions and duties including inventory management, customer service concerns/issues, ways to optimize workflow in the clinic and any other guidance or support related to running the clinic as effectively as possible. As a Team Leader, it is expected that you lead by your own example in demonstrating the Company's Core Values, and ensure policies and procedures are followed consistently.
What you'll do:
Required experience & qualifications
Work environment and physical requirements:
Medical office, procedure/exam room and laboratory environment may include exposure to communicable diseases, bloodborne pathogens, biohazards or toxic substances. Daily activities may include standing, walking, sitting, bending and lifting items up to 30 lbs.
Benefits:
We offer generous benefits including medical, life insurance, short-term disability coverage, mental health services, and more at no cost for eligible employees. In addition, we have great vision, dental, and supplemental insurance options. We also offer 401k with company matching, employee discounts, HSA and FSA/dependent care, tuition assistance, certification reimbursement, and more
