Director of Customer Service - Chicago, IL, United States - Citrus: A Global Healthcare Communications Group

Description

Citrus Health Group is a unique partner to the pharmaceutical, biotechnology, diagnostics, and medical device industries.

We are passionate about science; our focus is to effectively communicate science in compelling and engaging ways to drive true value and enable patients to gain access to new medicines.

We invite you to join our talented team of dedicated professionals, working together to deliver the highest level of strategic advice, client service, and scientific, medical, real-world content to our clients.

We value every team member and strive for an inclusive and collaborative culture that fosters the best in everyone.
The ideal candidate will have extensive experience in Publications and Medical Affairs specializing in neuroscience and psychiatry . The Director, Scientific Services has responsibility for providing scientific direction, leadership, and oversight over all projects on their accounts.

The Director, Scientific Services will seek out, examine, and distill complex scientific data to create impactful scientific publications, effective educational materials, and/or innovative brand strategies as needed by their client(s).

They will understand the scientific and clinical aspects of assigned client work and serve as a key, strategic thought partner for both clients and internal teams.

The Director, Scientific Services is hallmarked by scientific and technical excellence within their accounts, as a source of therapeutic expertise within the Company, and as a provider of strategic scientific counsel internally and externally.

The Director, Scientific Services provides strategic scientific and publications oversight across multiple accounts.

1) review all content for scientific accuracy and adherence to client preference (e.g., lexicon, scientific communication platform); 2) provide ongoing training and feedback to internal team members; and 3) develop de novo content as needed (e.g., The Director, Scientific Services will identify emerging trends within applicable scientific areas and keep teams apprised.

Leveraging strong scientific and creative expertise, they will guide and drive the strategic development of CiTRUS to provide scientific counsel both internally and to their clients and will provide support in identifying and converting new opportunities.

Scientific Account Services
Lead all activities related to scientific strategies and publication planning, including oversight of scientifically complex materials
Serve as a subject matter expert on scientific and clinical aspects of client projects and deliverables
Support ongoing training of team members
Continuously offer strategic and innovative ideas to support in achieving client and team objectives
Support cross-functional teams to meet client needs
Review deliverables with a scientific lens to ensure quality standards and ensure client expectations are met
Ensure timely delivery of high-quality products and services to clients
Keep leadership informed of critical client and project updates and concerns
Keep abreast of the scientific developments relevant to accounts, disseminating information to the broader account team in a regular and timely manner, and to clients as appropriate
Client Management
Prepare strategic and tactical plans for each client and individual project plans as needed
Attend and lead aspects of regular client status meetings, new project kick-offs, and debrief meetings; Regularly review project reports and alert client and project teams of emerging trends and any shifting clinical data points
Expedite development of CiTRUS' scientific reputation with each client
Ensure a high level of service, mutual respect and trust to create effective partnerships with clients, key experts, and other external partners
Liaise effectively with clients and key experts, acting as the primary point of contact according to account requirements
Where appropriate and necessary, communicate with authors and/or clients concerning project status and changes
Support project team in proactively anticipating, addressing, and responding to author/client requests
Support the development of New Business, working with the commercial team as appropriate to identify and convert new targets and opportunities
Provide scientific support in the development of proposals/pitches as appropriate

PhD, MD or PharmD preferred
8+ years of publications experience within the pharmaceutical or medical communications industry
~ Demonstrated understanding of product life cycles, competitive landscapes, and role of publications in client's medical and commercial strategies
~ Experience translating complex data into effective presentation formats

Strong understanding of clinical research and analyses
Understanding and application of good publications and practice and relevant compliance requirements
Proficiency in Microsoft Suite; especially Microsoft PowerPoint, with the ability to produce well-designed and effective decks

Citrus Health Group is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender expression and identity, disability, genetic information, veteran status, military status, application for military service, or any other class protected by state or federal law.

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