- Learns names, positions, and responsibilities of other Borough employees/departments inorder to refer customers for relevant assistance;
- Answers a multi-line telephone system, takes and relays messages, and announces caller when required;
- Greets visitors, issues visitor identification, and provides directions in a pleasant andcourteous manner;
- Assists all assigned program areas where appropriate;
- Prepares basic communication such as standard letters, emails, and other correspondence on behalf of the department, as needed;
- Make copies of any documents/information, as assigned;
- Utilizes Borough software systems to enter, access, and provide information based upon customers inquiries;
- Signs, directs placement of deliveries, and alerts appropriate department of received deliveries, as appropriate;
- Receives, sorts, and processes, by department, all incoming mail and prepares mailing on behalf of assigned department(s);
- Processes the daily outgoing mail by 3:00 PM;
- Prepares packets of information as needed, including refuse tags and leaf tags;
- Sorts and processes utility and other bills, accepts and processes parking tickets;
- After processing all check payments in the mail and at the counter; makes a final total of checks, stubs, balances and closes cash drawer for current business day;
- Verifies accuracy of utility bill counts;
- Prepares daily records and reports, as required;
- Verifies accuracy of information, including bills, checks, flyers, etc., and processes same;
- Assists with sorting, filing, and processing of utility bills/checks, mail, invoices, receipts, work orders, notices, reports, and miscellaneous items, as necessary;
- Completes and performs related tasks concerning utility operations and other reports and records;
- Prepare AP invoices for processing;
- Files ambulance and accounts receivable reports, and miscellaneous items;
- Assist front counter stuffing notices and miscellaneous items in envelopes to be mailed;
- Sort, convert to electronic format, and file satisfied AP invoices;
- Files invoices by numerical order and sorts work orders by account numbers;
- Types forms and performs other typing tasks;
- Performs a wide variety of related general clerical tasks;
- Completes and performs related tasks concerning utility operations and other reports and records;
- Receives, analyzes reporting for, and processes credit card and check payments;
- Verifies cashier drawer each morning day, and responsible for drawer security at all times;
- Utilizes Borough software system to provide information based upon customers inquires;
- Processes invoices and receipts for Recreation Departments deposits;
- Sells and accounts for sale of refuse tickets, green yard waste cards, commemorative memorabilia, and other miscellaneous items;
- Completion of a high school diploma or equivalent with clerical experience in a
- Customer service/cashiering/front counter experience, preferably some experience in
- Or any equivalent combination of experience and training which provides the required
Regular Part-Time Reception Clerk - Chambersburg, United States - Borough of Chambersburg
Description
BOROUGH OF CHAMBERSBURG
POSITION OPENING
CLASSIFICATION:
Regular Part-Time Reception Clerk / Extra Part-Time Front Counter Teller I
Bilingual Preferred (English / Spanish)
GRADE:
6
RATES OF PAY:
$20.05 per hour
PLACE OF WORK:
City Hall 100 South Second Street
HOURS OF WORK:
Monday - Friday 12:30 PM - 5:00 PM, with the flexibility to work additional hours if/when needed for office coverage.
GENERAL STATEMENT OF DUTIES
Welcomes visitors by greeting them, in person or on the telephone: answering incoming calls on
a multi-line telephone system and referring inquiries. Maintains employee/department
directories and directs visitors to appropriate departments. Maintains security by following
established procedures. Secretary vacancies due to leave, as necessary. Signs and emails
delivery receipts to appropriate departments, and directs all deliveries. Sorts incoming mail.
Performs entry-level clerical accounting and cashiering tasks; does related work as required.
DISTINGUISHING FEATURES OF THE CLASS
As a Reception Clerk, the incumbent may perform a wide variety of clerical tasks calling for a
knowledge of customer service practices in a generally fast-paced, multi-tasking environment.
Additionally, as a Front Counter Teller I, the incumbent will perform accounting and
bookkeeping tasks related to the front counter customer service operations of the Borough. The
work is performed in accordance with a prescribed routine. The position is a shared position
between the Boroughs Clerical Pool, assigned under the general direction of the Director of
Administrative Services, and the Front Counter, assigned under the general direction of the
Director of Finance. Complex, new or unusual problems encountered are normally decided by a
supervisor who checks work in process and/or upon completion.
The incumbent will primarily function as a Reception Clerk, but have the ability to work as a
Front Counter Teller I to fill in the scheduling needs of the Finance department, including
covering for leaves of absence. The incumbent is assigned day-to-day activities by the
Administrative Services Supervisor.
ESSENTIAL FUNCTIONS OF POSITION (RECEPTION CLERK)
Reasonable accommodations may be made to enable individuals with disabilities to perform these
essential functions. The incumbent must be able to perform the essential functions of this position, with
or without an accommodation.
The following essential duties are illustrative of the variety of responsibilities that the incumbent
will perform between the shared departments and are not exclusive to any one role.
Ability to succeed in a fast-paced environment which requires multi-tasking, including accurately
directing telephone, visitor traffic, and processing transactions amidst environmental
distractions. Ability to communicate effectively with the public and internal customers. Some
knowledge of modern clerical-accounting practices used in keeping automated fiscal
accounts and records; good knowledge of office terminology, procedures and equipment and of
business arithmetic and English; ability to use a computer, modern office software, including
Microsoft Word and Excel, and a call routing system; ability to type from clear copy or rough
draft at a reasonable rate of speed; ability to understand and follow oral and written directions;
ability to write legibly; ability to get along well others; clerical aptitude; mental alertness; and
ability to maintain confidentiality.
ACCEPTABLE EXPERIENCE AND TRAINING
* and retrieving files and individual account data, as well as office administrative work;
WORK ENVIRONMENT
The work environment characteristics described here are representative of those the employee
encounters while performing the essential functions of this position. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
The employee primarily works in an office environment which subjects the employee to common
internal exposures. Work may be performed alone or with a team, with frequent interruptions
requiring the employee to respond to requests from both internal and external stakeholders.
PHYSICAL ABILITIES
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of the position. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
The employee must have the ability to communicate clearly and effectively, both verbally and in
writing, to all stakeholders within the departments scope of accountability. Must be able to sit or
stand for long periods of time, repeat the same movements, use hands to control, handle, or
feel objects, tools, or controls, and see details of objects that are more than a few feet away.
Must be able to use fingers to grasp, move, or assemble very small objects, and make quick,
precise adjustments to machine controls; see differences between colors, shades, and
brightness; and hear sounds and recognize the difference between them.
AFFIRMATIVE ACTION/EEO STATEMENT
It is the policy of the Borough of Chambersburg to provide fair and equal employment
opportunities to all applicants for employment. Applicants are recruited, selected and hired on
the basis of individual merit and ability and without discrimination because of race, color,
religion, sex, sexual preference, age, handicap, disability, veteran status, national origin, or any
other trait protected by Pennsylvania or federal law.
NOTE:
This description is the present overview of the job, is subject to change by the employer
and is to be used as a temporary management guide to performance.
If interested, please apply online. Up to date resumes are recommended.
Please contact Sophia Suarez in the Personnel Office at
Posted:
Wednesday April 24, 2024
Deadline to Apply:
Friday May 10, PM