- Must have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment.
- Perform all duties toward the goal of maximizing guest service.
- Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention.
- Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times.
- Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner.
- Greet visitors who are looking for accommodations and attempt to meet their needs.
- Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
- Accommodate room changes expediently.
- Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel's historical significance.
- Acquaint guests with city attractions, community events and nearby areas of interest.
- Help resolve guest issues and respond to special requests.
- In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction.
- Settle guest accounts upon check-out and process forms of payment.
- Accurately following accounting procedures and cash handling policies.
- Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information.
- Responsible for proper key control and other security measures.
- Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment.
- Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team.
- Exemplify strong teamwork and treat all coworkers with professional respect. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
- Properly handle lost and found items.
- Report accidents, injuries, and any unsafe conditions to Management and Maintenance.
- Report all maintenance issues for guest satisfaction.
- Report to work wearing the required uniform and meeting professional grooming standards.
- Maintain confidentiality of all guests and hotel information Perform other duties as assigned.
- Actively participate in ongoing training by utilizing the company Myagi platform.
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
- Strong customer-relation skills with a total commitment to guest satisfaction.
- Must be a "people-person" who thrives on public contact. Ability to deal with guests when they are angry or upset.
- Professional appearance and mannerism.
- Knowledge of computer keyboard and printer operation.
- Ability to accurately and efficiently input information into computer systems.
- Previous cashier experience/ Basic accounting skills.
- Ability to work quickly and thoroughly when under pressure. Knowledge of hotel facilities and features.
- Ability to attend to more than one task at a time.
- Ability to maintain excellent attendance and punctuality.
- Customer Service experience preferred.
- Must be able to stand for long periods of time. May include crowded office setting or "close quarters". General office environment with limited physical activity
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Kansas City, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making Front Desk, Agent, Hospitalit ...
-
Front Desk Agent
1 week ago
Arbor Lodging Management Kansas City, United States** Front Desk Agent** · **Job Category****:** Front Desk **Requisition Number****:** FRONT01313 Showing 1 location **Job Details** · **Description** · Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We hav ...
-
Front Desk Agent
1 week ago
Davidson Hospitality Group Kansas City, United StatesProperty Description · The Fontaine, A Kansas City Hotel, is a trendy and upscale boutique hotel located in the heart of Kansas City, MO, offering an exciting and vibrant work environment for job applicants seeking a career in hospitality. Joining the team at The Fontaine means b ...
-
Front Desk Agents
6 days ago
Hyatt Regency London Kansas City, United States**Front Desk Agents** · **come join our team** · Hyatt Franchise Locations Hyatt Regency Lexington 401 West High Streetundefined Lexington KY 40507 Posted: Mar 23, 2021 · Share Front Desk Agents via Email **Summary** · Looking for Full-Time Front Desk Agent at Hyatt Regency L ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Kansas City, United StatesAimbridge Hospitality - Courtyard Kansas City Country Club [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for info ...
-
Front Desk Agent
1 day ago
TownPlace Suites Kansas City Airport Kansas City, United StatesThe TownePlace Suites & Fairfield Inn Kansas City Airport is currently looking for hardworking, energetic and passionate people to join our team in the role of Front Desk Agent. This is a Full Time position with shifts times of 3 PM to 11 PM. The salary range for this position is ...
-
Front Desk Agent
3 weeks ago
Davidson Hospitality Group Kansas City, United StatesDavidson Hospitality Group [Guest Service / Concierge] As a Front Desk Agent at Davidson Hospitality Group, you'll: Greet and welcome guests with a warm and friendly attitude; Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail; Provide ...
-
Front Desk Agent
1 week ago
Davidson Hospitality Group Kansas City, United StatesThe Fontaine, A Kansas City Hotel, is a trendy and upscale boutique hotel located in the heart of Kansas City, MO, offering an exciting and vibrant work environment for job applicants seeking a career in hospitality. Joining the team at The Fontaine means being part of a property ...
-
Front Desk Agent
3 weeks ago
Elms Hotel & Spa Kansas City, United States**Front Desk Agent** · Hyatt Place Salt Lake City/Farmington/Station Park 222 North Union Avenueundefined Farmington UT 84025 Posted: Jun 1, 2021 · Share Front Desk Agent via Email **Summary** · A Guest Services Agent is responsible for greeting and registering guests and chec ...
-
Front Desk Agent
3 weeks ago
Great Wolf Resorts Kansas City, United States** Front Desk Agent** · **Job Category****:** Guest Services **Requisition Number****:** FRONT018283 Showing 1 location **Job Details** · **Description** · **$14.25/hr** · At Great Wolf, our **Front Desk Agent** ensures an efficient, informative and professional check in/out ...
-
Front Desk Agent
3 weeks ago
Hyatt Regency London Kansas City, United States**Front Desk Agent** · Hyatt Place and Hyatt House East Moline/Quad Cities 111 Bend Boulevardundefined East Moline IL 61244 Posted: Apr 21, 2021 · Share Front Desk Agent via Email **Summary** · A Guest Services Agent is responsible for greeting and registering guests and check ...
-
front desk agent
3 weeks ago
Aimbridge Hospitality Kansas City, MO, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
front desk agent
3 weeks ago
Aimbridge Hospitality Kansas City, MO, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
-
Front Desk Agent
3 weeks ago
Great Wolf Resorts Kansas City, United States Part time** Front Desk Agent ( Part-Time/Weekends)** · **Job Category****:** Guest Services **Requisition Number****:** FRONT11627 Showing 1 location **Job Details** · **Description** · At Great Wolf, our **Front Desk Agent** ensures an efficient, informative and professional check in/ ...
-
front desk agent
3 weeks ago
Aimbridge Hospitality Kansas City, MO, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Kansas City, United States Part timeFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
-
Front Desk Agent
1 week ago
The Fontaine, A Kansas City Hotel Kansas City, United StatesProperty Description: · The Fontaine, A Kansas City Hotel, is a trendy and upscale boutique hotel located in the heart of Kansas City, MO, offering an exciting and vibrant work environment for job applicants seeking a career in hospitality. Joining the team at The Fontaine means ...
-
Front Desk Agent
1 week ago
Davidson Hospitality Kansas City, United States Regular Part timeOverview · Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our gue ...
-
Front Desk Agent
1 week ago
Marriott Kansas City Country Club Kansas City, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Kansas City, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
Hotel Front Desk Agent - Kansas City, United States - Ambassador Hotel Kansas City
Description
This is a highly visible role which has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information.RESPONSIBILITIES:
