- Serves as the initial point of customer contact; identifies the scope of customer needs, answers questions and provides information regarding services.
- Correctly identifies, generates, and mails forms to the customer to apply for services.
- Researches information using specialized database. Maintains accurate call tracking information through the database.
- Maintains level of knowledge and skill needed to complete complicated or heated contact center transactions.
- Participates in initial and on-going training to maintain level of knowledge of contact center and agency policies and procedures.
- Performs related duties as assigned to successfully fulfill the function of the position.
- 24 months experience in a call center or front line customer service.
- Proficient using a computer and telephone
- Detail oriented for accuracy of data and information
- Ability to communicate verbally and in writing
- Ability to build rapport with the caller
- General office skills such as multi-line phone, copying, filing, faxing, and mail
- Customer service skills
- Strong initiative to solve problems
- Ability to handle stressful, complicated, and heated calls in a professional and calm manner
- None
- Sit for prolonged periods
- Communicate effectively and listen
- Engage in repetitive motion
- Use of computer and telephone
- Standard office environment
- Bachelor's Degree or equivalent experience
- 24 months experience in education, technical assistance, social services, contact center or office work
-
Sales Support Specialist
2 weeks ago
Nextep Norman, United States Full timeJob Summary · This is a sales support role designed to enable the sales team to sell more efficiently and effectively by lightening the administrative load for Business Consultants, providing their prospects with live demo support and proactively filling in the gaps in the sales ...
-
Recovery Support Specialist
2 weeks ago
Oklahoma Department of Mental Health and Substance Abuse Norman, United StatesCentral Oklahoma Community Mental Health Center (COCMHC), Norman, OK is currently recruiting for a few Recovery Support Specialists to join several departments.This position performs a wide range of tasks to assist our facility consumers in regaining control of their lives and re ...
-
Recovery Support Specialist
1 week ago
Oklahoma Department of Mental Health and Substance Abuse Norman, United StatesOur crisis team helps individuals and communities THRIVE, by supporting individuals in crisis. The THRIVE team works to stabilize crisis, take care of the individuals in crisis by providing help and support where needed. We help individuals to build resilience through interaction ...
-
Recovery Support Specialist
14 hours ago
Oklahoma Department of Mental Health and Substance Abuse Services Norman, United StatesJob Description · Job DescriptionCentral Oklahoma Community Mental Health Center (COCMHC), Norman, OK is currently recruiting for a few Recovery Support Specialists to join several departments. This position performs a wide range of tasks to assist our facility consumers in regai ...
-
Recovery Support Specialist
1 week ago
Oklahoma Department of Mental Health and Substance Abuse Services Norman, United StatesJob Description · Job DescriptionOur crisis team helps individuals and communities THRIVE, by supporting individuals in crisis. The THRIVE team works to stabilize crisis, take care of the individuals in crisis by providing help and support where needed. We help individuals to bui ...
-
Sr Admin Support Specialist
6 days ago
InsideHigherEd Norman, United States Administrative Jobs ,Organization · The Senior Administrative Support Specialist administers and supports the operation of the National Center for Disability Education and Training. This includes ordering supplies, assisting with travel and database entry, and event planning for Pre-ETS Specialist st ...
-
Technical Support Specialist
5 days ago
Compass Group, North America Norman, United StatesLevy Sector · Position Title: Technical Support Specialist (Hourly) - Oklahoma Market · Pay Range: $20 to $25/hour · Levy is currently recruiting for an hourly Technical Support Specialist to support the Paycom Center in Oklahoma City, OK and University of Oklahoma Athletics D ...
-
Technical Support Specialist
2 weeks ago
Compass Group Norman, United StatesLevy Sector Position Title: Technical Support Specialist (Hourly) - Oklahoma Market · Pay Range: $20 to $25/hour · Levy is currently recruiting for an hourly Technical Support Specialist to support the Paycom Center in Oklahoma City, OK and University of Oklahoma Athletics Depa ...
-
Sr Admin Support Specialist
2 weeks ago
InsideHigherEd Norman, United States Administrative Jobs ,Organization · Maintains payroll information by collecting, calculating, reconciling and entering data. Updates payroll records, and correctly and appropriately processes new hire paperwork and electronic personnel actions. · Job Duties: · Enter, Approve, and Verify payroll. Send ...
-
Crisis Support Specialist
5 days ago
OKLAHOMA MENTAL HEALTH COUNCIL Norman, United StatesJob Description · Job DescriptionSUMMARY · Provides support to staff in Crisis Unit. May include assisting with groups, monitoring unit for safety, paperwork, cooking and cleaning. · ESSENTIAL FUNCTIONS AND RESPONSIBILITIES · Assists nurses with various group/individual activitie ...
-
Crisis Support Specialist
1 week ago
Oklahoma Mental Health Council dba Red Rock Behavioral Health Services Norman, United StatesSUMMARY · Provides support to staff in Crisis Unit. May include assisting with groups, monitoring unit for safety, paperwork, cooking and cleaning. · ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Assists nurses with various group/individual activities, including set up and clean up ...
-
Sr Admin Support Specialist
2 weeks ago
University of Oklahoma Norman, United StatesMaintains payroll information by collecting, calculating, reconciling and entering data. Updates payroll records, and correctly and appropriately processes new hire paperwork and electronic personnel actions. Job Duties: Enter, Approve, and Verify pa Support Specialist, Operation ...
-
Senior Information and Support Specialist
2 days ago
The University of Oklahoma Norman, United StatesJoin the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. Located within the College of Continuing Education, OU CPM specializes in providing training, research, and consulting ...
-
Senior Information and Support Specialist
1 week ago
University of Oklahoma Norman, United StatesJob Description · Join the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. Located within the College of Continuing Education, OU CPM specializes in providing training, resea ...
-
Sr Admin Support Specialist
1 week ago
The University of Oklahoma Norman, United StatesMaintains payroll information by collecting, calculating, reconciling and entering data. Updates payroll records, and correctly and appropriately processes new hire paperwork and electronic personnel actions. · Duties will include but are not limited to: · * Enter, Approve, and V ...
-
Sr Admin Support Specialist
4 days ago
University of Oklahoma Norman, United StatesJob Description · Maintains payroll information by collecting, calculating, reconciling and entering data. Updates payroll records, and correctly and appropriately processes new hire paperwork and electronic personnel actions. · Job Duties: Enter, Approve, and Verify payroll. ...
-
Lead Administrative Support Specialist
1 week ago
The University of Oklahoma Norman, United StatesDuties are complex and of an advanced nature, to include but not limited to maintaining files, scheduling appointments, managing inventory, typing, preparing reports and correspondence, distributing information, conducting research and computation, managing office procedures, ass ...
-
Lead Peer Recovery Support Specialist
2 weeks ago
Oklahoma Department of Mental Health and Substance Abuse Norman, United StatesCentral Oklahoma Community Mental Health Center (COCMHC), Norman, OK is currently recruiting for a Lead Recovery Support Specialist to join their Adult Outpatient team. This position provides casework services to all levels of difficulty and complexity and is designated as a lead ...
-
Lead Peer Recovery Support Specialist
14 hours ago
Oklahoma Department of Mental Health and Substance Abuse Services Norman, United StatesJob Description · Job DescriptionCentral Oklahoma Community Mental Health Center (COCMHC), Norman, OK is currently recruiting for a Lead Recovery Support Specialist to join their Adult Outpatient team. This position provides casework services to all levels of difficulty and compl ...
-
Technical Support Specialist
2 weeks ago
CHICKASAW NATION INDUSTRIES INC Norman, United StatesThis job was posted by : For more information, please see: It\'s fun to work in a company where people truly BELIEVE in what they\'re doing · We\'re committed to bringing passion and customer focus to the business. · The Technical Support Specialistassesses and troubleshoots co ...
Senior Information and Support Specialist - Norman, United States - InsideHigherEd
Description
OrganizationJoin the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. Located within the College of Continuing Education, OU CPM specializes in providing training, research, and consulting to enhance the efficiency and effectiveness of public sector agencies, staff, and community partners. Our focus is not only on professional and programmatic development but also on fostering a culture of growth and opportunity since 1994.
If making a meaningful difference in public service excites you, OU CPM is where your passion meets purpose.
The Senior Contact Center Specialist provides the primary contact for social service program specific education, technical assistance and support to state agency customers. This position must be able to maintain effective professional and team relationships that meet departmental core values. On-the-job training is provided onsite and can last up to 90 days, with opportunities for advancement and performance incentives.
Senior Specialists who demonstrate ability to meet performance expectations will qualify for remote work status, with some mandatory days at the office for meetings and trainings.
This position requires a background check that involves a national search and fingerprint search to be eligible for employment. Results of the completed background check will be provided to the funding sponsor for their records.
Job Location
Required Education: High School Diploma or GED, AND:
Skills:
Certifications:
Advertised Physical Requirements:
Departmental Preferences:
Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit
Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.
Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.
Organization: Child Support Care Call Ctr.
Job Location: Oklahoma-Norman
Schedule: Full-time
Job Posting: Jun 7, 2024