Client Support Specialist, Vendor Retrieval - Alpharetta, United States - CIOX Health

CIOX Health Alpharetta, United States

3 weeks ago

Description

Requisition ID

# of Openings
1
Category (Portal Searching)
Operations
Position Type (Portal Searching)
Employee Full-Time
Equal Pay Act Minimum Range
$ $25.00 per hour

Client Support Specialist, Vendor Retrieval

Requisition ID

# of Openings
1
Category (Portal Searching)
Operations
Position Type (Portal Searching)
Employee Full-Time
Equal Pay Act Minimum Range
$ $25.00 per hour

Overview

Who we are...
Datavant protects, connects, and delivers the world's health data to power better decisions and advance human health.

We are a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely.

Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

What we offer...

By joining Datavant today, you're stepping onto a highly collaborative team that is passionate about creating transformative change in healthcare.

We hire for three traits:
we want people who are smart, nice, and get things done.

We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales.

What we need...

Client Support Specialist, Vendor Retrieval provides support at all levels of project management functions to maintain relationships with retrieval and payor companies at Datavant-contracted locations.

They assist in facilitating successful project completion, establish rating structure to secure revenue, and create and validate delivery method for charts to ensure prompt payment.

Additionally, this role will provide support as needed across all Vendor Retrieval and Integrated Operations teams.

Responsibilities

Assist with creation and maintenance of project status reports

Attend weekly meetings/calls with vendor clients
Maintain and organize project data received from vendor
Assist with analyzing vendor project data to identify Datavant locations
Prepare and process data for creation of chases in applicable Release of Information (ROI) software
Collaborate with Hospital Corporation of America (HCA) and various Datavant departments to confirm project approvals and initiate projects in Salesforce

Develop, implement, and maintain all Secure File Transfer Protocol (sFTP) connections for payor customers

Reconcile discrepancies in retrieval counts between Datavant and vendor reporting/pending counts to confirm project completeness

Conduct all necessary activity at project completion (close)

Complete the customer/billing setup forms for non-Datavant Chart Review Support team portal

Qualifications

High School Diploma or GED
Advanced Excel skills
Strong Communication skills - both written and oral
Exceptional Organization skills - including ability to multi-task
Works well within a team environment
Ability to evaluate situations and formulate appropriate action with moderate supervision
Working conditions...
Over 90% of the time is spent indoors, with protection from weather conditions. Exposure to noise levels that may be distracting or uncomfortable is present in only unusual situations.
Work is generally performed in remote environment.

Must have the ability to stand and sit frequently throughout an eight-hour period, reach horizontally and vertically for overhead use.

Must be able to use a telephone or headset equipment. Must perform work at a computer terminal for 8 hours a day, and function in an environment with interruptions. Reasonable accommodations are available to qualified individuals with disabilities.

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Equal Pay Act Minimum Range

$ $25.00 per hour

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