Love At First Sight Team Member - Hattiesburg, MS
21 hours ago
Job description
Benefits:
- 401(k)
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
- Wellness resources
Are you outgoing, highly motivated, and passionate about creating unforgettable first impressions? Petal Animal Clinic is seeking a Love at First Sight (LAFS) Team Member with exceptional people skills to join our team. This full-time role plays a crucial part in welcoming new pet owners and delivering an outstanding client experience from day one.
What Does a Love at First Sight Team Member Do? You will help maintain excellence in pet healthcare and customer service by:
- Providing accurate information and answering questions about puppies in the center
- Accurately completing LAFS patient records
- Learning and using Cornerstone veterinary software for invoicing
- Collaborating respectfully with veterinary team members to ensure an exceptional client experience
- Keeping the Love at First Sight area organized, clean, and welcoming
- Educating clients about clinic services and products according to standards
- Providing exceptional daily care to the puppies in our center
- Professional, courteous demeanor
- Flexibility and willingness to learn
- Strong attention to detail
- Consistent adherence to clinic procedures and protocols
- Team-oriented mindset
- Self-starter capable of working with minimal supervision
- Ability to meet and manage time goals
We aim to exceed client expectations through outstanding service. The ideal candidate will have:
- Exceptional customer service, written communication, and interpersonal skills
- A genuine love for people as much as for pets
- Willingness to rotate shifts, including weekends and holidays
- Availability for daily shifts between 7:00 a.m. – 6:00 p.m.
- Ability to follow our rotating schedule:
- Work Mon–Tue, Off Wed–Thu
- Work Fri–Sun, Off Mon–Tue
- Work Wed–Thu, Off Fri–Sun
- Ability to lift up to 40 lbs and move frequently between sitting and standing
- Reliable internet access for schedule and internal communication
- Career-minded interest in long-term growth in veterinary customer service
Preferred but not required: Prior veterinary experience
Who Should Apply? This position is a great fit if you:
- Thrive in a fast-paced, client-focused environment
- Enjoy talking to people all day — not just pets
- Appreciate methodical, detail-oriented work
- Are energized by helping excited new pet owners
- Are reliable, punctual, and adaptable to a rotating schedule
- Communicate clearly, kindly, and professionally
- Take pride in accuracy, organization, and creating great first impressions
- Want a long-term career in veterinary customer service
This position is not a good fit if you:
- Dislike frequent phone work or feel overwhelmed by multi-line calls
- Prefer working primarily with animals instead of interacting with people
- Cannot work weekends, holidays, early mornings, or evenings
- Struggle to maintain professionalism under pressure
- Have difficulty committing to a consistent schedule
- Prefer constant direct supervision rather than independent work
- Are uncomfortable with detail-oriented recordkeeping or computer-based invoicing
- Are seeking a short-term or temporary job instead of a career path
- Applicants must be authorized to work in the U.S. now and in the future
- Hourly pay is commensurate with experience
- Schedule includes opening/closing shifts, weekends, and holidays
- Dependability and flexibility are essential
- Full-time employees are eligible for:
Medical insurance
Vacation and sick pay
Retirement benefits - A drug screen and background check are required upon conditional job offer
- A phone call to schedule an interview, or an email notifying you that your application will not move forward
Compensation: $ $14.00 per hour
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