Front Office Supervisor - Charleston, United States - Dewberry Charleston

Description

Are you a highly motivated individual with refined professionalism and strong attention to detail?We want YOU to experience Southern Reimagined at The Dewberry Hotel, located in the heart of downtown Charleston.

Who We Are:

We are a tightknit group of passionate individuals who are unrelenting when it comes to offering a flawless experience at The Dewberry while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel.

About The Dewberry:

As a 2022 Cond Nast Traveler Gold List award recipient for best hotel in the world, The Dewberry is located in the heart of downtown Charleston, bordering historic Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center. Offering 154 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston's century architectural splendor. The hotel is the result of owner John Dewberry's vision of "Southern Reimagined," which he developed over the course of an eight-year renovation and preservation of the building. The hotel features several event spaces, the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, and treatments at our urban oasis, The Spa. The Dewberry is committed to delivering a world-class experience to our discerning guests with a thoughtful approach and flawless execution. We are known among our teammates, our guests, and our community as leaders in our field of hospitality who are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations.

BENEFITS OF JOINING THE DEWBERRY TEAM:

• Competitive Pay
• Advancement & Growth Opportunities
• Full-Time and Part-Time Positions
• Flexible Paid Time Off
• 401K with Company Match
• Education Reimbursement
• Free Downtown Parking
• Subsidized Medical, Dental, & Vision Coverage for Full-Time Teammates

PRIMARY FUNCTION: Front Office Supervisor

DEPARTMENT: Front Office

REPORTS TO: Front Office Manager

ESSENTIAL FUNCTIONS:

Major areas of responsibility include, but are not limited to:

• Manage Front Desk activity and act as Manager-on-Duty in absence of the Front Office Manager.
• Scrub all guest arrivals and ensure team is proactively anticipating guests' needs.
• Assume accountability for resolving guest issues and concerns beyond the initial encounter with the Front Desk Host.
• Assist in overseeing complimentary rooms, out of order rooms, and blocking of the house.
• Build and maintain strong relationships with other departments, ensuring consistent and seamless communication.
• Train, coach, and counsel the Front Office team on 5 star luxury service standards: Front Desk Hosts, Overnight team, Valets, and Bellmen.
• Ensure all team members adhere to Standard Operating Procedures and hold them accountability.
• Ensure log book is always updated, and Front Desk is following up on all requests for the day in a timely manner.
• Communicate effectively with hotel management.
• Perform daily Front Desk Host duties.

QUALIFICATIONS:

• High school diploma/GED required.
• Minimum of one year of hotel/hospitality experience.
• Minimum of one year of customer service experience.
• Excellent verbal and written communication skills.
• Ability to handle difficult internal and external customers with patience, tact, and diplomacy.
• Excellent data entry skills.
• Ability to work overtime, evenings, overnights, weekends, and/or holidays.