Seasonal Customer Service Attendant - Stuart, United States - Martin County, FL

Description

Salary: $12.50 Hourly

Location : Stuart, FL 34994

Job Type: Seasonal - Non FRS Eligible

Job Number: 01807

Department: Parks & Recreation

Division: Martin County Aquatic Complex

Opening Date: 01/24/2024

Closing Date: Continuous

SUMMARY

This is a skilled position that focuses on providing customer service through processing customer transactions, cash handling, and may involve the preparation of food. Work is reviewed through employee observation, facility inspection written and oral reports.

In the event of a natural or man-made disaster that may threaten the area, the employee may be required to perform emergency duties as directed.
ESSENTIAL DUTIES AND RESPONSIBILITIES / KNOWLEDGE, SKILLS AMD ABILITIES

(Note: The listed duties are illustrative only and are not intended to describe each and every function, which may be performed in the job class. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.)

Collect fees or other charges from the guest while operating a POS (Point of Sale) computerized revenue collection system.

Balance cash drawer to ensure money received matches sales processed.

Take inventory of supplies and equipment to maintain stock at required operational level; receive and account for all merchandise handled at the facility; reconcile delivery documents with orders received and forward documents for processing.

Maintain accurate sales and cash receipts records; record all transactions in ledger, prepare and maintain revenue reports, inventory reports and incident reports as necessary.

Stock and collect revenues from vending machines.

Clean and maintain concession facility and equipment; maintain safety and security of facility and equipment.

Answer phone inquiries and give information to the public accurately and courteously.

Greets visitors; provides information to customers.
Maintains order and discipline at the facility entrance and/or gift or pro shop.

May perform clerical duties as position requires.

Work evenings, weekends and holidays as required.

Operate a concession facility by preparing and providing patrons with supplies, refreshments, confectionery items requested and customer receipts.

Prepare food and equipment for daily concession operations.

Clean and maintain concession facility and equipment; maintain safety and security of facility and equipment.

Receive, organize and stock food inventory daily.

Answer phone inquiries and give information to the public accurately and courteously; for golf course: may assist the public in booking tee times.

Fills containers with condiments and beverages, makes popcorn, and prepares both hot and cold food items.

Upon assignment, unstacks beach chairs, set-up, clean pads, pick up debris, change trash cans, check restrooms for cleanliness, stack and secure chairs.

Upon assignment, operates beach equipment rental facility.

Upon assignment, unlocks cart barn, ball dispenser, and turn the lights on at the golf course.

Upon assignment, pick up debris, change trash cans, check restrooms for cleanliness, stack and secure chairs.

Performs work related to this job description as required.

KNOWLEDGE, SKILLS AND ABILITIES:
(Note: The knowledge, skills, and abilities identified in this class specification represent those needed to perform the duties of this class. Additional knowledge, skills and abilities may be applicable for individual positions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Knowledge of the principles and practices of cashiering, and business math.

Knowledge of proper telephone etiquette and procedures.

Knowledge of basic sanitation and safety requirements for the handling of food.

Knowledge of the operational and maintenance requirements of the equipment utilized in the facility to which assigned.

Ability to make rapid and accurate math computations, reconcile money/accounts and maintain records.

Ability to establish and maintain effective working relationships with the general public and co-workers.

Ability to operate cash registers, computers, adding machines, and other office equipment.

Ability to provide exceptional customer service to all ages, including interaction with children, adults, the elderly and persons with special needs.

Ability to work a flexible work schedule.

Ability to assist in special events and swim meets as needed.

Ability to perform clerical duties and have the ability to perform monetary transactions.

Ability to write simple correspondence, respond to common inquiries or complaints from customers, service vendors, coaches, local businesses or other staff members.

Ability to maintain facilities clear of safety hazards.

EDUCATION AND EXPERIENCE

Must be at least sixteen (16) years of age or older. Prior cashier and/or concession experience preferred.

Additional qualifying education and/or experience which provide the necessary knowledge, skills and abilities may be substituted one for the other on a year for year basis.

CERTIFICATES, LICENSES, REGISTRATIONS:
Upon assignment. must possess Current Food Service Handler certification within thirty (30) days of employment (certification offered on premise).
PHYSICAL DEMANDS / WORK ENVIRONMENT / ADA COMPLIANCE STATEMENT / EEO STATEMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Acceptable eyesight (with or without correction)

Acceptable hearing (with or without correction)

Position may require performing stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials involving physical effort pounds).

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed indoors and outdoors.

Outdoor exposure; upon area of assignment employee may be routinely exposed to the sun and exposed to extreme heat or cold and windy conditions as well as works on uneven and/or slippery surfaces.

Involves frequent interaction with people.

May require attendance at night meetings and/or outdoor meetings.ADA/COMPLIANCE STATEMENT:
This document may be reproduced upon request in an alternative format by contacting the County ADA Coordinator , the County Administration Office , Florida Relay 711, or by completing our accessibility feedback form at .

EEO STATEMENT:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Student / Seasonal-Non FRS Eligible / On Call positions are not eligible for benefits.

Student Positions: Per FRS 60S-1.004 Participation: These positions are classified as a temporary position and cannot participate in the Florida Retirement System or claim this temporary employment later for retirement purposes.

01

Are you an active student?

• Yes
• No

02

Are you at least 16 years of age?

• Yes
• No

Required Question