- Entrepreneurship (Ownership): Cultivating an ownership mindset within our team to encourage initiative and innovation.
- Beyond Expectation (Surprise & Delight): Delivering experiences that surpass expectations and leave a lasting impression.
- Urgency (Speed, Learn, Adapt): Embracing adaptability and a proactive approach in the fast-evolving world of insurance.
- Trust (Reliability): Building and sustaining trust through reliability in all our endeavors.
- Act as the primary contact for all inbound phone calls.
- Professionally greet callers and ascertain the purpose of their calls.
- Accurately take and document detailed messages from clients.
- Utilize Slack for effective communication with team members.
- Transfer calls to licensed agents or departments as appropriate.
- No previous professional experience is necessary.
- Proficiency in using a computer is required.
- Strong knowledge of Slack is essential.
- Excellent verbal communication skills in English.
- Must be able to work full-time hours (8:00 AM - 5:00 PM).
- A keen interest in launching a career in the insurance industry.
- Bilingual abilities (Spanish) are an advantage.
- Hourly Rate: $ $15.00, based on skills and experience.
- Health & Wellness: Comprehensive benefits including medical, dental, and vision coverage.
- Paid Time Off: Generous PTO package including vacation, sick time, and public holidays.
- Work-Life Balance: This is a fully remote position.
- Professional Growth: A collaborative team environment dedicated to continuous learning and new experiences.
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Entry-Level Insurance Administrative Support Representative - Orlando - COVU
Description
Join COVU as an Entry-Level Insurance Administrative Support Representative
COVU is at the forefront of revolutionizing the insurance industry with our unique blend of technology and exceptional customer service. We empower agencies to excel by delivering outstanding experiences, promoting customer retention, cross-selling, and enhancing profitability. At COVU, we believe in:
Job Summary:
We are looking for a motivated and dependable individual to fill our Entry-Level Insurance Administrative Support Representative position. This role is vital as it serves as the first line of communication with our clients, and you will primarily be managing incoming calls with professionalism. This is an ideal opportunity for recent graduates, full-time students, or anyone eager to launch a career in the insurance sector. No previous insurance experience is required, and we welcome individuals ready to learn. Candidates should be comfortable with technology, quick learners, and adept at using Slack for internal communications.
Key Responsibilities:
Required Qualifications:
Compensation & Benefits:
Work Environment & Development:
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Customer Support Representative
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