Jobs
>
Oklahoma City

    FMLA Customer Experience Specialist - Oklahoma City, United States - ComPsych

    ComPsych
    ComPsych Oklahoma City, United States

    2 weeks ago

    Default job background
    Description
    About ComPsychComPsych Corporation is the world's largest provider of mental health services and GuidanceResources for life.

    Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 163 million individuals across 200 countries.

    Under our GuidanceResources brand, our personalized and fully integrated programs include behavioral health, absence, and wellness journeys, which empower employees to lead healthier and more productive lives, while driving organizational excellence.

    Visit to find out why 40% of the Fortune 500 choose ComPsych for their mental health needs.

    Job SummaryAs an Oklahoma based FMLA Customer Experience Contact Center Specialist, you will answer incoming calls to assist our customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities.

    This individual will report to a Customer Experience Team Lead, and must have strong attention to detail, customer service experience, commitment to quality, and be comfortable working in a structured fast-paced call center environment.

    Primary ResponsibilitiesAdminister and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves as mandated by state and federal guidelines and in coordination with our customer's policiesHandle high volume of incoming calls in a prompt and professional mannerProvide efficient and professional follow-up via phone and email to ensure the timely processing of leave requestsCommunicate clearly and concisely with callers while identifying their needs and educating them on leave concepts and next stepsMeet & adhere to attendance and schedule, production and performance metrics, and quality goalsMaintain complete and accurate documentation of leaves within our proprietary databaseDemonstrate respect, sensitivity, confidentiality, and understanding for the caller's circumstance while maintaining professionalism at all timesMaintain a positive, empathetic, and professional behavior towards the customers at all timesProvide accurate, professional, and timely responses to communications from internal and external clientsPrioritize and organize daily responsibilities in order to meet all deadlinesEngage in ongoing education and training around laws, policies and service deliveryProvide innovative ideas that can support the ongoing growth of the FMLA DepartmentOther duties as assignedJob QualificationsBachelor's Degree preferred, High School Degree or equivalent required1-3 years Customer Service experience requiredCall Center experience preferredEmployee benefits administration and/or FMLA administration a plusExceptional communication and organization skills, with strong focus on customer serviceQuick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skillsComputer literate and proficient in Microsoft Office SuiteHigh-speed internet and a professional workspace that is free from distraction, disruption or outside noiseBilingual Spanish is a plusBenefits and PerksFull benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much moreCompetitive pay with annual increasesEEOComPsych celebrates diversity and is an equal opportunity employer.

    All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws.

    ComPsych Corporation maintains a drug free workplace.#J-18808-Ljbffr
  • Sun Life Financial

    Events & Experience Specialist

    1 week ago

    Sun Life Financial Oklahoma City, United States

    Events & Experience Specialist page is loaded Events & Experience Specialist Apply locations Wellesley Hills, Massachusetts time type Full time posted on Posted Yesterday job requisition id JR You are as unique as your background, experience and point of view. Here, youll be enco ...

  • Sun Life Financial

    Events & Experience Specialist

    1 week ago

    Sun Life Financial Oklahoma City, United States

    Events & Experience Specialist page is loaded · Events & Experience Specialist · Apply · locations · Wellesley Hills, Massachusetts · time type · Full time · posted on · Posted Yesterday · job requisition id · JR · You are as unique as your background, experience and p ...

  • Air Canada

    Customer Experience Specialist

    3 weeks ago

    Air Canada Oklahoma City, United States

    Starting Salary: · $21.53/hour · Branch: · Airports North America · Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our ...

  • AliMed

    Customer Experience Specialist

    3 weeks ago

    AliMed Oklahoma City, United States

    Our Company · AliMed is a leading medical products manufacturer and distributor with a vast portfolio of high-quality offerings designed to improve patient outcomes and experiences spanning hospital to home. We remain committed to serving the needs of both patients and providers ...

  • HAC Retail

    Learning Experience Specialist

    5 days ago

    HAC Retail Oklahoma City, United States Full time

    Job Details · Position Summary: · The Learning Experience Specialist position is based on-site at HAC, Inc. corporate offices in Oklahoma City, OK. They will manage the LMS, coordinate training content, programs, and events, and assist in content creation as needed. This role r ...

  • ComPsych

    FMLA Customer Experience Specialist

    3 weeks ago

    ComPsych Oklahoma City, United States

    About ComPsych · ComPsych Corporation is the world's largest provider of mental health services and GuidanceResources for life. Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 163 million individuals a ...

  • ComPsych

    FMLA Customer Experience Specialist

    2 weeks ago

    ComPsych Oklahoma City, United States

    About ComPsych · ComPsych Corporation is the world's largest provider of mental health services and GuidanceResources for life. Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 163 million individuals a ...

  • The Stanley Auto Group

    Automotive Sales Experience Specialist

    6 days ago

    The Stanley Auto Group Oklahoma City, United States

    Seeking Talented Individuals for our Automotive Sales Experience Specialist position · Are you looking for more than a JOB? · Do you desire an opportunity to CREATE a great life for yourself? · Income Potential $60,000 - $100,000 per year · We are a Community of Opportunity – Com ...

  • The Stanley Auto Group

    Automotive Sales Experience Specialist

    6 days ago

    The Stanley Auto Group Oklahoma City, United States

    Seeking Talented Individuals for our Automotive Sales Experience Specialist position · Are you looking for more than a JOB? · Do you desire an opportunity to CREATE a great life for yourself? · Income Potential $60,000 - $100,000 per year · We are a Community of Opportunity C ...

  • Staples, Inc.

    B2B Sales Consultant, Healthcare

    1 week ago

    Staples, Inc. Oklahoma City, United States Full time

    Staples is business to business. You're what binds us together. · Prospects within defined territory to win net new small to medium business customers. B2Bs are also responsible to ramp and onboard net new won accounts to further expanding our customer base. It is a high velocity ...

  • Actalent

    QA Specialist

    1 week ago

    Actalent Oklahoma City, United States Full time

    Description: · Actalent Services is looking for a QA specialist to support team. - verifies the accuracy of, and calibrates all of the instruments used to evaluate product quality-conducts routine audits to ensure compliance- Develops, modifies, applies, and maintains processes t ...

  • Nebula Technologies

    Specialist in Occupational Medicine

    3 days ago

    Nebula Technologies Central City, United States

    akut Doc is a specialist in the recruitment and placement of doctors within the akut... Med Group, which is the nationwide market leader for medical professions. We advise and support doctors in their search for a suitable position, helping them to achieve their personal career g ...

  • Stellar Enterprises

    Specialist for warehouse logistics

    3 weeks ago

    Stellar Enterprises Central City, United States

    About Voith Group · Voith Group is a globally operating technology company. With its broad portfolio of systems, products, services, and digital applications, Voith sets standards in the energy, paper, raw materials, and transport & automotive markets. Founded in 1867, Voith is n ...

  • Crimson Industries

    CNC specialist

    3 days ago

    Crimson Industries Central City, United States

    You're looking, we have it · Our client, an automotive supplier, is looking for employees who are familiar with shift work and are looking for a long-term position. · As part of temporary employment, we need reinforcements and are looking for CNC specialists (m/f/d). · We offer ...

  • Apex Ventures

    Financial Accountant

    4 days ago

    Apex Ventures Oklahoma City, OK, United States Freelance

    PPVMEDIEN GmbH is a leading German specialist publisher in the world of musicians, lighting enthusiasts, and aviation enthusiasts, with a portfolio of renowned trade magazines, trade fair newspapers, accompanying special publications, and an extensive range of specialist books. O ...

  • Phoenix Technologies

    Specialist (m/f/d) for Neurology and Psychiatry

    3 days ago

    Phoenix Technologies Central City, United States

    Are you passionate about helping people in your medical profession and value finding joy in your work? · ▸ If a respectful work environment is important to you · ▸ If you are looking for a strong team and a positive work atmosphere · ▸ If appreciation and recognition motivate you ...

  • Apex Ventures

    System administrator

    3 weeks ago

    Apex Ventures Central City, United States

    What do our customers expect from their technology solutions? The next level. Our team at FERCHAU achieves this every day. We are looking for you: an ambitious employee for one of our clients. We realize exciting projects for renowned providers and developers of IT solutions for ...

  • SilverLinx

    Recruiter (male/female/diverse)

    3 weeks ago

    SilverLinx Central City, United States

    Central City Recruiter (m/w/d) · From the industry. For the industry. Our mission is based on our extensive experience in the European job market. That is why renowned and future-oriented industrial companies have been relying on the solutions of the expertum Group for over 35 ye ...

  • NovaWorks

    Training for Specialist in Warehouse Logistics

    3 days ago

    NovaWorks Central City, United States

    Are you interested in a career as a logistics specialist (m/f/d) at Central City's Logistics Center? Look no further As one of the most well-known furniture discounters with over 125 stores, multiple logistics centers, and 7000 employees nationwide, POCO offers an excellent train ...

  • Skyline Ventures

    Electrician for building technology

    3 days ago

    Skyline Ventures Central City, United States

    As an electrician for building technology (m/f/d), you are an essential part of our team and contribute to our vision of a livable world through the optimal use of technical solutions. You have the opportunity to use and expand your expertise by working on exciting regional proje ...