Director, Program - Chicago, United States - Home Partners of America

Description

Job Title: Director, Program & Operational Excellence

Home Partners of America, a Blackstone portfolio company, provides paths to homeownership for people who might not otherwise have one, empowering thousands of households to choose quality single-family homes with transparent, locked-in pricing and the power to rent, buy, or walk away with no hidden fees and no strings attached. Today, we offer a range of leasing options to give more people a chance to live in great communities across the U.S., as well as complementary services to help our residents strengthen their credit and navigate the homebuying process.

At HPA, our mission is to "Enrich the lives of the people we serve, one home at a time. Helping more people get into great homes, in the neighborhoods they love, is inspirational, our business model is unique and innovative, and our resident-led approach is closely connected to our Values:

• Be a Good Neighbor
  • At our core, we are dedicated to making a lasting, positive impact on the world. It's a commitment to our mission, our residents, and each other. We treat others with respect and embrace sustainable and inclusive practices that benefit everyone we serve.
• Go the Extra Mile
  • For us, it's all about our residents. We give our work everything we've got and rigorously pursue excellence. We also champion a culture of continuous improvement to always help each other be better today than yesterday.
• Do the Right Thing
  • We lead each day with purpose and adhere to the highest ethical and professional standards. Integrity is our compass—we are committed to honesty, transparency, and accountability in everything we do.

We are tremendously proud of our programs and the positive impact we have on our residents and communities

Your Role:

This leadership role (Sr. Manager, Director, Sr. Director based upon experience) will drive measurable continuous improvement across the Operations teams. Much like leading a PMO or OpEx team; this leader will source, discover, and prioritize opportunities to improve HPA Residents' Experience and the NOI performance of the homes by improving the speed, consistency, and quality of HPA's Operations work streams and business processes.

Reporting to an Operations SVP/VP yet supporting the whole Operations function, this change agent will help muster and prioritize resources from any function, then develop and deploy solutions needed to solve HPA's biggest challenges. You will be highly visible across the entire HPA organization. Your teams could include both direct and indirect reports as you build and manage the teams needed to address the needs of each project. Some teams may be short-lived but will be formal and empowered to lead effective and lasting change to improve the ops user experience.

What will you be doing?

• Identify opportunities and build justifiable business cases with clear measurable baselines and outcomes tied to HPA's growth strategies and OKR's.
• Build project teams, then lead each team through the Improvement Journey, supporting the teams by engaging and building support from HPA's senior leaders and mentoring your team in best practices in Project Management and Continuous Improvement.
• Collaborate with Data Science, FP&A, and Technology teams to create ad-hoc reports or analyses to support strategic decision making. Develop and deploy consistent operations reporting that measures and controls processes that deliver our key Objectives.
• Develop communication and training plans that ensure the deployed improvements are sustainable by the Operations teams in the reality of day-to-day operations.
• Help build and contribute to the overall "One Team" culture of Home Partners with an optimistic, inclusive, energizing style of leadership.

What we look for:

Qualifications:

• Impact Leader: Able to develop relationships with many personality styles and professions. Able to influence and build consensus around solutions that deliver lasting results.
• Communicator: Effective communicator in many forms and situations across all levels of the organization.
• Curious: Actively seeks ideas and solutions from all corners. Takes pride equally in teaching and learning from other people and experiences. Enjoys digging into complex situations and riddles to figure out why something is happening or how something works.
• Critical Thinker: Can assimilate data and information into actionable strategies.
• Advanced analytical skills. Able to partner with data scientists and engineers. Is itself an expert in Excel with basic skills in higher level BI systems such as Minitab, Zoho, PowerBI, Tablaeu or similar.
• Some experience with property management, business operations, materials management, or procurement.
• Degree or equivalent experience in Economics, Data Science, Operations, or Industrial Engineering; or certificates in SixSigma, LeanSigma or PMP (Project Management Professional)
• If remote based, can travel up to 20% of the time (less than one trip per month) most often to Chicago or Dallas area.

Who is Home Partners of America?

Chicago-based Home Partners of America, a Blackstone portfolio company, provides access to high-quality single-family housing to individuals and families in communities around the U.S. Through its innovative Lease Purchase program, Home Partners offers residents transparent and flexible paths to homeownership, and its Choice Lease program expands that mission to open new homeownership possibilities for low-to-moderate-income families and historically under-represented communities. For more information, please visit

Perks/Benefits:

We offer premier healthcare at affordable rates and access to 401K. Here are some amazing benefits you may not find anywhere else

• Mental Wellness resources through Headspace & Ginger, Pet Insurance, Adoption assistance program, Compassion leave for pregnancy loss or failed adoption, and eldercare/special needs.
• 33 paid days off to start (which includes PTO, Holidays, and personal days)
• Hybrid working environment.