Tier One Technician - Norwalk, CT

Only for registered members Norwalk, CT, United States

1 month ago

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Job summary

Responds to incoming customer inquiries via phone email and webmail within a defined timeframe supports initial communication and escalation to a Tier1 resource monitors infrastructure alarm panels network and customer hardware adheres to procedures as defined.


  • Initial point of contact for all customer inquiries
  • Verifies all contacts against database to ensure that contact is authorized to open trouble ticket

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