Tier One Technician - Norwalk, CT
1 month ago

Job summary
Responds to incoming customer inquiries via phone email and webmail within a defined timeframe supports initial communication and escalation to a Tier1 resource monitors infrastructure alarm panels network and customer hardware adheres to procedures as defined.
- Initial point of contact for all customer inquiries
- Verifies all contacts against database to ensure that contact is authorized to open trouble ticket
Job description
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