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- Respond to all guest requests, problems, complaints, and/or accidents arising in person or through reservations, comment cards, letters, and/or phone calls, in an attentive, courteous, and efficient manner.
- Motivate, coach, counsel, and discipline all Rooms Division personnel according to Highgate Hotel SOP's.
- Assist in preparing and conducting all Rooms Division interviews and follow hiring procedures according to Highgate Hotel SOP's.
- Develop employee morale and ensure training of Rooms Division personnel.
- Ensure implementation of all Highgate Hotel policies and house rules.
- At least 5 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience.
- Previous supervisory experience required.
- Must be proficient in Windows, Company approved spreadsheets, and word processing.
- Long hours sometimes required.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
Rooms Division Manager - Ketchikan - Salmon Falls Resort
2 weeks ago

Description
Job Title:
Rooms Manager
Overview:
The Rooms Manager is responsible for assisting in the management of front desk, transportation, housekeeping, and reservations in an attentive, friendly, efficient, and courteous manner.
Responsibilities:
Requirements:
Qualifications:
Working Conditions:
Must maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Salary Range:
$55,000.00 to $60,000.00
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