Hamley Saloon Cocktailer - Pendleton, United States - Wildhorse Resort and Casino

Description

Wage Range: $ Tips

OPEN UNTIL FILLED - 1st CLOSING DATE: April 24, 2024

JOB SUMMARY

Provides beverage service and/or food service to guests in an efficient and friendly manner ensuring guest satisfaction.

ESSENTIAL JOB FUNCTIONS:

1. Ensure customer satisfaction through prompt, efficient, and friendly service placing customers' needs first.
2. Greet each customer, politely offering alcoholic or non-alcoholic drinks or taking food service orders.
3. Retrieve drink orders from the beverage stations or bar areas and promptly delivers them to customer.
4. Promptly take beverage and/or food orders, accept payment for item(s), and process payment as outlined.
5. Ensure that beverage/food order is accurate and promptly delivered to the guest.
6. Make continual rounds throughout the areas to ensure food and beverage service is maintained.
7. Ensure that all foodstuff is handled healthfully, following the guidelines of the food handler's training at all times.
8. Promote internal guest service standards through courteous and respectful behavior.
9. Constantly maintain a clean, efficient work area, wiping spills, replenishing condiments, and when able, assisting with service and maintenance of beverage stations.
10. Comply with regulatory laws, PP&P, OLCC regulations, department policy and procedures, safety codes, etc.
11. Promote a clean, safe, and healthy work environment for employees and guests. Promptly report all concerns to the supervisor.
12. Ensure that the operation of equipment, tools, and materials is handled safely.
13. Other related duties as assigned.

PROMOTE QUALITY SERVICE STANDARDS:

SAFETY: Ensuring a safe experience by protecting the welfare of all.

INTEGRITY: Expecting personal accountability at every level.

COURTESY: Creating an exceptional customer service experience for everyone.

TEAM: Functioning together to create a cooperative and positive experience.

SHOW: Providing flawless experience -a clean and cared-for resort.

SUPERVISORY AUTHORITY:

1. None.

SIGNATORY ABILITY:

1. None.

ACCESS TO SENSITIVE AREAS:

1. None.

MINIMUM QUALIFICATIONS:

1. Six (6) months of experience in the customer service/hospitality industry.
2. Possess or obtain a Food Handlers and OLCC service permit within 30 days of hire.
3. Knowledge of mixed drinks, liquor, beer, and wine.
4. POS and cash handling experience.
5. Effective communication skills - verbally able to provide instruction, respond to questions, and have exceptional interpersonal skills and abilities.
6. Physically able to: stand and/or walk for long periods; work in a smoke-filled environment; able to perform repetitive motions with arms, elbows, wrists, hand, and fingers; able to bend, lift and maneuver 50 lbs.; and good visual and auditory acuity to respond.
7. Must be able to work a flexible schedule - weekends, holidays, and special events.
8. Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
9. Requires a criminal history background check.
10. Must be at least 21 years of age.