Experience (Marketing) Operations Delivery Manager, Marlboro, Hybrid, Full-Time - Marlborough, United States - DCU Inc.

Description

Schedule

Monday - Friday 8:00-5:00 (40 hrs) Hybrid - 5 days/month onsite

What You'll Do

Summary/Objective:

This role will be responsible for leading the planning, execution, and delivery of marketing technology and enablement projects, ensuring alignment with strategic goals and operational efficiency. You will serve as a point person for special projects and compliance audits, fostering collaboration across the Experience Team's Centers of Excellence (COEs) and maintaining marketing & communication standards. The ideal candidate will be a passionate and skilled project manager with a deep understanding of marketing technology and operations and an ability to drive continuous improvement.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serve as the point person for special projects and compliance audits, ensuring smooth execution and adherence to regulations.
• Connect and coordinate work across COEs, fostering collaboration and ensuring alignment with project objectives.
• Collaborate with the team to develop and maintain comprehensive standard operating procedures (SOPs)
• Implement and manage quality control procedures for all projects, ensuring alignment with agile principles.
• Oversee project capacity and key performance indicators (KPIs) to measure efficiency, effectiveness, and resource allocation.
• Utilize knowledge of project management principles and best practices to recommend process improvements and innovative solutions for experience project management activities.
• Collaborate effectively with internal and external stakeholders, including the experience team leadership, CoEs, technology vendors, and third-party partners.
• Document project plans, processes, and procedures.
• Organize and manage budgeting tasks for the experience department, ensuring responsible resource allocation.
• Stay up-to-date on the latest marketing technology trends and best practices.
• Perform other job-related duties as assigned by Managers(s).
• Play an active role in onboarding and training new team members
• May participate in the development and implementation of marketing technology solutions.

What You'll Need

• Bachelor's degree in Marketing, Business Administration, or related field (Master's degree preferred).
• Minimum of 5-7 years of experience in marketing technology or project management.
• Experience working in a fast-paced, dynamic environment.
• Experience managing and collaborating with cross-functional teams.
• Working knowledge of relevant marketing technology platforms and tools.
• Experience working in a financial services environment (preferred).
• Experience with financial services regulations a plus.
• Certified Project Manager (PMP) certification or equivalent (preferred).
• Proven experience in marketing technology and marketing project management.
• Strong understanding of agile methodologies and project management principles.
• Excellent communication, collaboration, and interpersonal skills.
• Ability to prioritize multiple tasks, manage time effectively, and meet deadlines.
• Demonstrated analytical and problem-solving skills.
• Strong attention to detail and commitment to quality assurance.

What We Do

DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.

We are proud to be a Equal Opportunity Employer/ Protected Veterans/Individuals with Disabilities.

#INDMI #LI-HYBRID

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)