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  • Front Desk Agent, Front Office - San Diego - Montage International

    Montage International
    Montage International San Diego

    1 month ago

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    Description

    Live Your Passion. Add Your Magic.

    We are doing something different and exciting at Montage International, and we need passionate people to bring our vision to life. Our culture is built on the idea that you should do what you love.

    We welcome applicants with disabilities and provide reasonable accommodations as needed.

    Job Description

    The Front Office Agent plays a crucial role in hosting our guests during their stay. This includes providing a warm welcome upon arrival, creating unique memories tailored to each guest's preferences, and building professional relationships to enhance their overall experience.

    This role contributes to the organization as an active business partner, supporting the company's goals, objectives, vision, mission, and values.

    Key Responsibilities

    • Provide excellent customer service and telephone etiquette, striving to meet department and property-defined goals and objectives.
    • Welcome and host guests with a friendly and sincere demeanor.
    • Assist with guest check-in and out processes, including folios, invoicing, and billing.
    • Think creatively to identify and solve guest stay opportunities, exceeding expectations by going above and beyond.
    • Communicate and partner with department leaders and hourly associates to ensure personalized and seamless guest experiences.
    • Maintain accurate record-keeping for guest accounts, staying knowledgeable about hotel services and local surroundings to address guest questions and requests.

    Requirements

    • High School Diploma or equivalent; Bachelor's Degree preferred.
    • Minimum two years' experience in hotel operations.
    • Minimum two years' experience in customer service.
    • Basic math skills and ability to accurately handle billing.
    • Clear communication skills and proficiency in English (reading, writing, speaking).
    • Advanced skills in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

    Physical Requirements

    This role requires frequent walking and standing, with the ability to lift up to 15 pounds regularly. Manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing are also essential.

    The salary range for this position is $21 per hour.

    Montage International is an equal opportunity employer and maintains a drug-free workplace, performing pre-employment substance abuse testing.


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