Team Leader Remote - Virginia - Transcom

    Transcom
    Transcom Virginia

    1 week ago

    Employment
    Description

    Job Description

    The Team Leader (TL) is responsible for performance management, coaching conversations, managing performance and accountability, and ensuring Customer Service Advisors follow Transcom guidelines.

    • Evaluate and coach customer service advisors' performance
    • Develop talent by building their bench
    • Monitor real-time adherence call activities

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