- Organizes and conducts training on the effective operation of the equipment we represent, as well as "after-market" technology for both customers and Company personnel
- Communicates and works closely with Sales, Service, Parts and manufacturer personnel to ensure customer satisfaction
- Ensures that workplace safety standards are met
- Works in a cooperative manner with customers, team members and superiors
- Assists salespeople in delivery and setup of new and used units, and performs demos
- Provides customer start-up support for all Ag products delivered in the territory as required
- Provides "in the field" customer support as required
- Plans daily sales calls itinerary; makes sales calls on existing and prospective customers; monitors/updates call lists and manages customer database (Sales Link)
- Follows up with the customer to ensure that the company has met their needs (the service repair is complete and done to the satisfaction of the customer)
- Maintains good customer relations; intercedes to solve problems and disputes; looks for ways to enhance customer relations within scope of the company Mission Statement
- Understands the competition to maintain the company's competitive edge
- Works in the field as an expert on the effective operation of the equipment we represent, including precision farming systems.
- Log customer support issues into LANdesk, working with technical support for solutions
- Logs future customer maintenance; keeps up with new products and developments that are relevant to our customers
- High School Diploma or GED required; Bachelor's degree is preferred but not required depending on level of experience
- Strong mechanical aptitude
- Strong agricultural background
- Excellent communication and customer service skills
- Strong work ethic and acts with a sense of urgency
- Clean driving record is a must
- Ability to drive equipment
- Basic computer skills
- Potential to be available during off-hours and weekends to take calls from customers to handle emergency situations
- Personal Attributes: Achievement Orientation, Consideration for others / Empathy, Planning and Organization, Problem Solving, Teamwork
- Up to 75% travel on a daily basis inside the assigned area of responsibility, with very few overnights.
- Standing, walking, using hands, talking, hearing
- Working Conditions may be indoor and/or outdoor. Noise level may be loud at times.
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Ag Product Specialist - Fort Dodge, United States - Upland Talent
Description
Job Description
Job DescriptionOur Ag Equipment Dealership Group has an opening for an Ag Product Specialist. The candidate's primary job functions will be to facilitate machine demos, work directly with sales personnel to assist in proper machine set up, and sell/support Ag specific technology. This individual will have strong machine operation skills along with an understanding of today's technology in Ag equipment. The Companies Ag product portfolio contains Fendt, Challenger, Massey, Claas, RoGator, TerraGator, Geringhoff, Ag Leader, Raven, and Trimble products.Responsibilities:
Qualifications:
Travel:
Minimum Physical Requirements:
This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
