Program Site Manager, Home Delivered Meals - Brooklyn, United States - RiseBoro Homecare Inc.

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Under the general supervision of the Associate Director, the Program Manager of Home Delivered Meals is responsible for managing the overall administration of Home Delivered Meals (HDML) / Meals on Wheels (MOW) satellite operations. Also, the Program Manager is responsible for coordinating services with designated Case Management agencies. Specific duties and responsibilities include :

Supervise homebound meal operations at the HDML main site location under the direction of the Director and Associate Director

In conjunction with the Director and Associate Director, supervise and develop tools and systems for needed program documentation as it relates to preparing for audits and inspections

Address the needs of our older adults, including inquiries and/or concerns/complaints in a timely and sensitive manner

Maintain and track employee attendance records; approve daily timecards

Coordinate route coverage with the Fleet Manager or Associate Director as needed

Assist in preparing contribution letters, count and record contribution receipts with assigned staff

Collaborate with program directors on program planning, development, and improvement

Develop and maintain home-delivered meals route sheets; monitor and adjust routes to ensure the delivery of meals according to program and funding source guidelines

Manage and ensure accurate and timely unit entry of delivered meals into the funding source database to efficiently and accurately submit unit charts to the Director for invoicing to funders

Report daily delivery information and coordination of client services with case management staff; including trends, issues, and resolutions with program delivery services.

Maintain client files with updated documentation of all client contact, case coordination, service changes, and case management communication regarding client status or concerns

Prepare contribution letters, count and record contribution receipts with assigned staff

Collaborate with program directors on program planning, development, and improvement

Assist in all procurement-related activities such as ordering and receiving meals, documenting inventory, and tracking changes to client schedules, service changes, and or diet types

Assist in inventory control and purchasing of supplies as needed

Track site spending and program budgets, In conjunction with the Director and Associate Director

Oversee site staff including providing mentorship, guidance, and performance management

Implement team-building initiatives, lead training and meetings, and create a positive and safe work environment

Assist with critical planning to ensure efficient meal delivery to clients i.e. emergency circumstances, holidays, etc.

Oversee the completion of necessary compliance standards as designated by the funders DFTA and City Meals on Wheels (CMOW) i.e. monthly test meals, incident logs, complaint logs, client surveys, etc.

Coordinate with field drivers and delivery persons to problem-solve issues or emergencies and step in as needed

Coordinate with the Fleet Manager to ensure vehicles are accurately reported, maintained, and compliant with RiseBoro and funding source standards

Ensure staff follow the necessary RiseBoro program protocols and policies; consult with the Director and Associate Director on any employee issues of concern or that may require disciplinary action

Provide coverage as needed i.e. driver, delivery person, etc.

Assist in preparation of documentation needed for clients i.e. new client packets, menus, etc.

Other related duties as required by the Associate Director and the Division Leadership Team

COMPETENCIES

Demonstrated ability to work with and show genuine concern for the physical, mental, and emotional needs of the elderly population

Demonstrated supervisory experience

Demonstrated experience working with Home Delivered Meals, or a related program preferred

Ability to walk distances, climb stairs , bend, lift, and carry a minimum weight of 25lbs

Bilingual English/Spanish preferred

Ability to multitask, manage time effectively and work well in a fast-paced/busy environment

Ability to think and react quickly, use sound judgment, and problem-solve as needed

Ability to work independently and collaboratively

Excellent organizational skills with attention to detail

A creative self-starter with a positive attitude and the ability to maintain positive relationships

Reliable, flexible, and adaptable; shift changes in the event of an emergency or unanticipated programmatic need

Valid driver's license class D or E or commercial license class A or B and be a licensed driver for at least 2 years preferred; no more than one (1) moving violation in the past 24 months on driving record

Proficiency in Microsoft Office Suite required, particularly Excel; database maintenance experience preferred

Demonstrated experience in auto mechanics i.e., general maintenance and repair: tire changes, battery, engine, etc. preferred

Commitment to RiseBoros mission, vision, and values

Ability to understand the concepts of institutional and structural racism/bias; ability to understand their impact on underserved and underrepresentedcommunities

Demonstrated commitment to supporting communities that have experienced systemic oppression i.e. peopleofcolor, LGBTQ+people,immigrants,justice-involvedpersons, etc.

EDUCATION and EXPERIENCE

High School Diploma or equivalent with a minimum of five (5) years of Home Delivered Meals experience, social service experience, or experience in the aging field

Associates degree with a minimum of two (2) years of Home Delivered Meals experience or social service experience

Bachelor's degree with a minimum of one (1) year of Home Delivered Meals or social service experience

Any combination equivalent to education and experience that provides the required knowledge and skills may be considered qualifying

EEO/Affirmative Action Policy Statement

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off, recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.