Service Analyst - Jersey City, United States - Veterans Sourcing Group LLC

Description

VSG seeks "Service Analyst for the major Insurance client located at Jersey City, NJ.

Here's the complete job description for your review:


Job Title:
Service Analyst


Job Location:
Jersey City, NJ (Hybrid schedule, in office Tue/Wed/Thurs)


Job Description:
Service Analyst establishes technical knowledge around our processes and work items .


Primary Responsibilities:
Assist team members daily to complete work in order to meet departmental and regulatory standards.

Review data of contract participants for accuracy.

Prepare correspondence to contract participants.

Monitor target response dates and follow-up in a timely manner as needed.

Ensure proper documentation in workflow applications and participant files.

Review forms and supporting documentation for completeness and accuracy.

Transact routine non-financial activity on client accounts with both expediency and accuracy.

Ability to explain basic information in functional area.

Ability to multi task and leverage organizational skills.

Effective decision making based on comprehensive case analysis.

Demonstrate valuable interpersonal skills.

Answer phone inquiries from participants.


Qualifications:
Associates, or Bachelor's degree preferred, or equivalent years of related experience.

Strong analytical and problem-solving skills.

Accountable, ethical, good decision making ability.

Strong written and verbal communication skills required.

Good computer skills and ability to multitask.


Training & Development:
Coaching and feedback is provided to help you gain the necessary skills to be successful.

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