NJTreasury DORES Help Desk - Trenton - CapLeo Global

    CapLeo Global
    CapLeo Global Trenton

    1 week ago

    Description

    Job Title:
    Help Desk


    Location:
    Trenton,NJ(Onsite)

    Duration: 1 Year

    Short

    Description:
    ssist users to resolve hardware and software issues.
    Help to image hardware using SCCM and Provance and deploy.
    Need a resource that will deliver a high level of customer service and professional interaction to internal customers, mgt. and admin.


    Description:


    ssists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities.

    Documents, tracks and monitors the problem to facilitate a timely resolution.
    Relies on established guidelines and instructions to perform daily job functions.
    Works under immediate supervision. May require an associate's degree in a related area.

    Responsibilities:
    imaging, configuration and deployment of new devices.

    Data migration from the existing to the new device, as well as updating of Treasury systems for device tracking and inventory.

    Systems used are SCCM and Provance.
    Provide excellent customer service as defined in the client service level agreement and demonstrated collaborative relationships within Information Services.

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