Business Analyst IT Service Management - South Dr. Scott AFB, Illinois, United States
1 week ago

Job summary
The Business Analyst (BA) for IT Service Management supports the design, delivery and continuous improvement of enterprise IT services by analyzing business processes gathering requirements and translating stakeholder needs into actionable solutions The BA partners closely with Service Managers Transition Managers ITSM SMEs developers and government stakeholders to ensure services processes and tools align with best practices and organizational governance This role plays a pivotal part in maturing the ecosystem improving service quality enhancing customer experience and ensuring services are measurable supportable and aligned with mission objectives
Job description
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