2024 Plano IT Help Desk High School Summer Internship Program TX - plano, United States - Liberty Mutual

Description

Pay PhilosophyThe typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location.

The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role.

Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description Liberty Mutual Technology Support (IT Help Desk) High School Intern Position

Description

Liberty Mutual Global Digital Services is excited to welcome high school students as part of this internship program.

What is Global Digital Services? We are part of our Central IT Services organization that runs the infrastructure and foundational technology that is used across all business units and within Corporate Departments.

In this intern position, you will respond to incoming requests through an omni channel experience that consists of voice, electronic tickets and live chat to assist Liberty Mutual employees with their IT needs.

There is a potential to be aligned with supporting projects as part of an agile team.


Job Summary:

Responds to incoming requests and resolve customer problems through an omni channel experience that consists of voice, electronic tickets and live chat.

Supports areas of network and email connectivity, computer operating systems, hardware and software applications, internally developed applications, mainframe and midrange operations.

Records inquiries, provides input on, resolves or directs requests to appropriate technical area or vendor. Escalates to or consults with senior staff when solution is unclear. Reports problems with procedures and makes suggestions for improvements. Completes assigned project tasks on time.


QualificationsQualifications:
Good customer service skills
Technical aptitude with PC and mobile device literacy skills
Coding / Developer interest/skills
Good problem-solving skills and decision-making ability
Strong enthusiasm and desire to learn.
Ability to work within a team
Self-motivation and organization skills
Effective listening skills

About Us
This position may have in-office requirements depending on candidate location.
At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect.

Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work US for the past several years.

We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list.

For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates—as well as one of America's Best Employers for Diversity.

To learn more about our commitment to diversity and inclusion please visit:

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.

To learn more about our benefit offerings please visit:


Liberty Mutual is an equal opportunity employer.

We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

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