Director, Contact Center Operations - Tempe
1 month ago

Job summary
The Director of Contact Center Operations is accountable for the operational and service delivery within the Contact Center in support of the overall initiatives of the Contact Center and Credit Union. This position is responsible for ensuring all Contact Center business units are performing efficiently in the areas of production, risk, member service including Voice of the Member results and employee engagement/retention.Qualifications
- Bachelor's Degree in Business Finance Accounting Management or another relevant field of study.
- 8+ year's experience in a Financial Institution.
- 3+ year's experience as a manager overseeing a Contact Center.
Job description
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