- Provide troubleshooting, problem solving and on-site technical support for all levels of users
- Provide technical support for all hardware/software computer deployments and related issues
- Analyze, test, implement and support the roll-outs of new client equipment such as PCs, laptops, and tablets
- Analyze, troubleshoot, and support all aspects of the client infrastructure, including PC hardware, software installs, and networking
- Provide client level support for all IT deployments and projects
- Perform other duties as assigned by management
- Develop solutions for simple to complex user issues (hardware and/or software).
- Create technical process and procedure documentation, as well as end-user documentation.
- Evaluate new client technologies, including testing of new models of end point devices as they are added to the environment
- Performs other duties as assigned.
- Associates degree in IT or a related field, or equivalent work experience
- Ability to troubleshoot issues and come to a resolution
- Working knowledge of TCP/IP, DHCP and DNS
- Must be proficient with Windows operating system
- Ability to research computer related issues to resolve hardware and software problems
- May be required to work more than 40 hours during the workweek.
- Flexibility in assigned working hours and ability to travel.
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Mechatronics Technician
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IT Technician - Midland, United States - The Kent Companies
Description
:
This position is based at our corporate headquarters in Midland, TX but will periodically require travel to remote locations for troubleshooting or equipment repair.
Requirements:
Additional Info:
