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PLC Controls System Support Specialist - Henderson, United States - Latitude, Inc.

Latitude, Inc. Henderson, United States

1 month ago

Salary: $50, ,000/year

Responsibilities:

Troubleshooting hardware and software problems for SCADA, HMI, and PLC systems
Generating/managing new leads and building relationships with potential customers
Providing feedback from customers to adjust company products/services accordingly
Maintaining information in the CRM database up to date
Other duties may be assigned
Researching, identifying, and prioritizing solutions to software and hardware issues
Diagnosing and troubleshooting technical issues.
Communicating with customers via phone, email, or chat until resolution
Referring to internal or external resources to provide accurate and timely solutions
Documenting technical knowledge in the form of notes, manuals, and training materials

Qualifications

1+ years of PLC, HMI, or SCADA support experience
Experience in industrial automation (knowledge of PLC, HMI, and SCADA) strongly preferred
Service/support experience in industrial automation/manufacturing/electronics industry preferred
General networking experience/knowledge (routers, switches, subnets, VLAN, etc) preferred

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