Outdoor Power Equipment Store - Ballwin, MO
4 days ago

Job summary
The Director of Service leads service operations from the ground up ensuring that service standards are consistently applied across all locations.
+Responsibilities
- Oversee daily service operations across all locations Ensure consistent execution of service standards workflows and expectations Step in where needed to keep work moving and problems from stalling Ensure repairs are completed correctly efficiently and professionally
- Ensure high-quality repairs and consistent service outcomes Improve communication with customers regarding estimates timelines and repair status
- Lead and support service technicians across multiple locations Set clear expectations for productivity quality professionalism Provide coaching training corrective direction as needed Identify training needs coordinate manufacturer training as needed or required Assist with hiring onboarding performance management of service staff Help build a culture of accountability pride in workmanship ownership results Work closely with Parts to ensure proper parts availability ordering Coordinate with Sales on PDIs internal repairs customer expectations Support store staff who assist intake customer updates Employees Page 1 Act as primary technical contact manufacturers Stay current on product updates Monitor productivity efficiency rework backlog turnaround times Reduce wasted labor missed billing preventable comebacks Report issues trends leadership proposed solutions Employees
Job description
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