Customer Support Specialist - Ada Township
1 week ago

Job summary
We're looking for a Software Support Specialist with Customer Service experience supporting SaaS products to join our team.This role involves providing exceptional customer service through live chat email and phone helping users navigate our ticketing platform and ensuring a smooth experience for all customers.
- Respond promptly and professionally to customer inquiries via chat email and phone
- Troubleshoot and resolve customer issues escalating when necessary
- Provide accurate up-to-date information on products and services
- Stay current on product knowledge to increase autonomy and efficiency
Job description
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