No more applications are being accepted for this job
- Using data and evidence to create experiences and content that speaks to customers, right at the moment they need it, to enhance product, discovery, trial, purchase, use, and renewal.
- Coordinating with content developers across the customer journey to ensure messaging is clear, concise, and cohesive.
- Defining the content strategy for specific features or initiatives, and providing a rationale for content choices
- Collaborating closely with UX designers, Product Managers, and other content designers to create frictionless customer experiences
- Infusing passion, care, and attention to detail in platform experience artifacts to build brand trust
- Testing and measuring microcopy effectiveness. Iterating content based on feedback and analysis.
- Contributing to division and company-wide terminology and taxonomy projects, including a terminology reference for our experience, designers, project managers, and engineers
- Experimenting with new tools and identifying opportunities to define and refine processes that increase efficiency, consistency, and scalability
- 4+ years of experience, creating UX-focused content.
- Excellent writing skills: succinct, clear, empathetic, and engaging, with an interest in the intersection of language and user experience.
- Understanding of how content, tone, and voice affect the usability of a product, app, landing page, or website.
- Demonstrated ability to work collaboratively on cross-functional teams, solving customer challenges through problem definition, workflow analysis, schematics, wireframes, and prototypes.
- Basic knowledge of customer journeys and how to identify opportunities for content touchpoints.
- Excellent communication skills with the ability to distill complex ideas, varied viewpoints, and large amounts of data to their essence.
- Strong understanding of language, models, taxonomies, linguistic principles, and AI/ML-driven conversations.
- Experience with Figma and/or other content design tools.
- Hands-on knowledge of qualitative or quantitative research and analysis.
- Bachelor's degree (English, Communications, Design, IA, or HCI preferred) or equivalent work experience within a related field.
- Experience with agile software design methods.
- Knowledge of Autodesk products.
- Experience in large global enterprise organizations.
UX Content Designer II - Portland, United States - Accelon Inc
Description
Job Description
Job DescriptionUX Content Designer II(Portland, US - Hybrid; 1 or 2 days a week in the office)
Description
Designers at our Partner team can think across systems, champion design ideas, collaborate with stakeholders, advocate for customers, and deliver impactful data-driven designs. Our design teams use creative and innovative solutions to deliver high-quality experiences our customers love.
The Digital Experience and Customer Empowerment (DXC) organization creates best-in-class experiences for customers as they discover, try, buy, use, and renew access to our products. We also create self-service tools to automate internal processes. The Experience Design team within DXC includes UX, visual design, research, service design, and content design disciplines.
The UX Content Designer will join a team creating microcopy for e-commerce-related customer-facing experiences and will work closely with our design systems team to establish internal content guidelines and other documentation. You will work across many different parts of the organization with a focus on increasing the clarity and usability of the experience through the lens of content design.
As a UX Content Designer, your projects might include