Hotline Workforce Optimization Manager - Rockville, MD, US
5 days ago

Job summary
EveryMind is seeking a Full-time Workforce Optimization Manager to lead all functions of workforce management including forecasting workload and recommending staffing levels.Responsibilities
- Monitor and maintain processes related to the daily functioning of the Hotline.
- Schedule call and chat/text specialists based on analysis of real-time performance.
Job description
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