Hotline Workforce Optimization Manager - Rockville, MD, US

Only for registered members Rockville, MD, US, United States

5 days ago

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Job summary

EveryMind is seeking a Full-time Workforce Optimization Manager to lead all functions of workforce management including forecasting workload and recommending staffing levels.

Responsibilities

  • Monitor and maintain processes related to the daily functioning of the Hotline.
  • Schedule call and chat/text specialists based on analysis of real-time performance.

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