Customer Service Representative - Greenville, South Carolina, , United States
4 days ago
Job description
Summary:
Assist sales and customers with post sales issues, including RMA related issues.
Essential Job Duties:
- Extensive direct phone contact with customers, sales representatives, warehouse, return center, and product managers.
- Receive requests over the intranet, internet, fax, and telephone.
- Provide Tracking, Bill of Lading, and Proof of Delivery
- Provide Serial Numbers on product shipped from Vendor and ScanSource Inc. Warehouse
- Take hunt group calls.
- Work with transit carriers on freight credits and ship damage claims.
- Works closely with warehouse personnel to resolve shipping discrepancies.
- Other duties as assigned (ISO support, other operational assignments, etc…)
- Regular attendance is an essential function of the Customer Service Representative position
- Hours for this particular position will be from 8:30 am to 5:30 pm
Reporting Relationships:
- Receives general supervision from the Manager of Customer Service
- Direct contact with customers, internal departments, the Manager of Customer Service, as well as close interaction with other customer service representatives.
Requirements:
- Above average computer skills
- Able to function as part of a team in a multi-task environment
- Strong organizational and follow up skills
- High School diploma.
Preferred:
- Some college course work
- Proficiency in foreign language (Spanish, Portuguese, French, German)
- SAP Experience
Physical Requirements:
- Ability to sit a computer terminal for long periods of time
- Ability to be physically in attendance at workstation during normal business hours designated for the position.
- Ability to travel 0% to 10% of the time.
- Includes long period of time on telephone and at a computer terminal.
- Ability to lift 20 to 30 lbs.
Compensation:
Compensation Range: $35,000 - $40,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 8 paid company holidays.
ScanSource, Inc. is an Equal Opportunity Employer
EOE/M/F
Similar jobs
We are seeking a friendly and professional Customer Service Representative to join our team at our Blue Ridge Heating and Air Services in Greenville, SC. · Manage service schedule using a computerized system · Handle customer requests, such as scheduling, billing, etc. · ...
1 week ago
+We are seeking a friendly and professional Customer Service Representative to join our team at Blue Ridge Heating and Air Services in Greenville, SC. · +Manage service schedule using a computerized system · Handle customer requests, such as scheduling, billing, etc. · Answer pho ...
1 week ago
We are seeking a friendly and professional Customer Service Representative to join our team at our Blue Ridge Heating and Air Services in Greenville, SC. · ...
1 month ago
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. · Greet customers · Cashier, · Mak purchase suggestions and sometimes work with our food pr ...
1 month ago
This is a full-time role for a Customer Service Representative located in Greenville, SC.The individual will handle customer inquiries and deliver exceptional service. · ...
1 month ago
We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. · ...
1 month ago
+We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. · +You will greet customers, run the register, cashier, make purchase suggestions and some ...
1 month ago
The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. ...
1 month ago
The Patient Services Representative is the first line of quality service to our patients and the community. · This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed.Serves as the primary point of c ...
2 weeks ago
The Patient Services Representative is the first line of quality service to our patients and the community. · Serves as the primary point of contact between patients and physician practices · Provides strong communication and excellent customer service skills by greeting patients ...
1 month ago
The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. · Serves as the primar ...
1 month ago
Assist sales and customers with post sales issues, including RMA related issues. · Receive requests over the intranet, internet, fax, and telephone. · ...
1 month ago
A customer service representative located in Greenville SC will handle customer inquiries deliver exceptional service resolve customer issues and ensure customer satisfaction. · Experience in Customer Service Customer Support and Customer Satisfaction · Strong skills in managing ...
1 month ago
+ Present in-person proposals at Customers' facility · + Perform sales presentations as outlined in company selling process using approved company presentation materials and methods. · The Service Sales Representative role drives new sales for the company while maintaining profes ...
1 week ago
+The Customer Service Representative (CSR) role ensures all members guests and prospective members receive top-notch customer service. · + ...
1 month ago
We are looking for a Customer Service Representative to join our team in Greenville, South Carolina.In this Contract to permanent role..., you will play a key part in ensuring smooth communication, · order processing and customer satisfaction within the healthcare and social assi ...
1 month ago
+Thisisafull-time,on-sitpositionlocatedinGreenville,SC,a Customer Service Representative. · +Handlingphoneandemailecommunications. · Maintainingclientrelationships. · ...
1 week ago
We are seeking an energetic and outgoing customer service pro to fill our Guest Services Representative position.As a Guest Services Representative, you'll be able to showcase your customer service skills and create exceptional guest experiences while enjoying a fun work environm ...
2 weeks ago
We are looking for a Customer Service Representative to serve as the face of our Virtual Patient Care platform.You will be in charge of ensuring that our patients have the best experience possible as they enter our virtual platform. · Greet patients with a warm and welcoming pres ...
1 month ago
The Customer Service Representative role ensures all members guests and prospective members receive top-notch customer service. · ...
1 month ago