Customer Success Manager Remote - San Francisco, CA - Pylon

    Pylon
    Pylon San Francisco, CA

    4 days ago

    Description

    Customer Success Manager Remote

    We're Building the Future of B2B Post Sales at Pylon.

    Pylon is an all-in-one B2B post-sales platform powered by conversational data and layered intelligence. It helps companies run support and customer success in real-time.

    • Run established success motions
    • Tur n real customer interactions into improvements to our playbooks
    1. Main tain a high-volume portfolio while ensuring every customer, regardless of size, receives a high-quality and responsive experience through Pylon
    2. < li > Monitor product usage and customer signals to identify churn risks and expansion opportunities . You are accountable for keeping the scaled segment healthy and identifying which accounts are ready for deeper partnership< h3>Collaboration with Teams:< ul style =' list -style- type : disc ' > < li > Partner closely with the Customer Success team , Product , And Engineering to design tooling And automated workflows required to support 1 ,000+ customers effectively< p >< b>Fully covered medical, dental, And vision insurance for employees : < ul style =' list -style- type : circle ' >  
    3. 401(k) retirement plan

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